REVIEWS.io Product Reviews App

Amador was super helpful and great to finally have a platform with verified reviews!! Integrates really nicely with Google reviews too and they can also import in old reviews

Can't commend the support they will provide well enough, Vilash was really responsive and gave quality advice on how to get the most out of their platform with the current plan I'm on.

The reviews app has lots of functionality and options with regards to widgets. I reached out to the support team and Kai in particular was very helpful and actioned my request super fast - thank you! :)

Love this app! Really easy to collect reviews. The interface is very user-friendly and our customers find it easy as well to write a review. Shows on Google ads once you have 100 reviews as well! Highly recommend.

Very happy with the Reviews.io platform with an excellent integration team who make the whole process extremely simple. The review platform itself is user friendly, great pricing and easy for customer interaction for leaving reviews.

The staff at Reviews.io were really helpful with communicating with Google on my behalf to get my reviews showing on Google Shopping. This integration with Google Shopping isn't something all reviews platforms offer and it's an awesome way to have your review show up as soon as people search for you! Awesome app.

Only been a customer for a few weeks, but really impressed with the ease of use (set up, review booster, widget integration). Technical help is great when I do have a question. Every issue I have experienced so far has been promptly resolved by via chat by a capable and friendly team. *UPDATE = 2 years in and still loving the product. Rarely do I have an issue but great technical support whenever I do have a question. Thanks guys.*

We had a really poor experience with the support of this app. The trial cancelation UI is very misleading hiding the actual cancel option in fine print and presenting an end trial button that actually just ends the trial and charges you. Also, after reviewing the app against 20 important features that we require we found a lot of issues with the review approval process which is very constricted (reviews can only be verified if prompted via the app system), customization options are very limited, UGC features are paid addons which is not the case for most similarly prices apps. There were other smaller issues we encountered as well in testing.

Update 10-4-21
Someone else reached out and made it right. Had the widget installed, confirmed which one to install on, confirmed it was installed on theme named. It's much appreciated. Summary: Since I've been using Shopify for 5+ years, it's appears to be standard practice that when another company does an install, they make a copy of the current them and rename it with their name "Brian App name of theme." They do not go and give it a random name let alone a name it after a theme that was deleted from Shopify. It isn't about the $99, it's the priceable. The Details:
I installed the app, attempted to use the auto install and it didn't work. Given Shopify has had a recent update to themes, no worries. Sept 1st. I reached out to support and they had someone to install the widgets on my site.
Sept 2nd support said they would install the theme. Awesome!!!!
Sept. 9th they install the app again, I didn't catch the email and reply no problem, we'll install the app.
Sept. 14th App not installed but customer service said hey we got your back, it hasn't been installed but still working on it. The issue is taking longer than expected. Awesome, aware but still working on it! In the process of this going on, I noticed Shopify made updates to the way themes work and redownloaded my theme. I started to edit the them based on the way new themes work. Some date in-between the install was done.
Sept. 25th I finish the new theme and publish to live. I delete the Theme named with 9-5-21. The current theme name is 9-25-21 (my way of record keeping).
Sept 27th. Msg from Support "Hello Brian! Ticket #3843
Our developer was not able to find the theme our auto-installer would've created, so they have duplicated your live theme and renamed it '[REVIEWS.io] Prestige 9-5-21 - Dirty', and installed Polaris and Rating Snippet in there. You would need to publish this theme if you are happy with it. Please review it and let us know if you have any questions or concerns, Have a great day!" My reply "Yeah, I saw it well after I had built out a new theme due to the recent updates. My page doesn’t appear to be showing reviews and I had the auto install run." Them: So you need to install again.
Me: Yes, please. Them: can you confirm the exact theme these need to be installed for? Me: A copy of the current theme is fine. I want to point out the current name of my theme is named with 9-25-21.
There is a new theme with a date of 9-5-21, which I deleted as that isn't the correct theme (I thought maybe I didn't delete it the other day). Sept. 28th
Them: The developers have now reinstalled for you Me: I do not see where they installed it. [ I check my current theme, along with not seeing a new copy of the live theme with a 9-25-21 date]. Me: When I wrote in, I stated it was installed on the wrong theme. I need it installed on the current theme. I deleted the one titled Dirty and awaited an install. Today, I saw "dirty" was back when I had already deleted it.
So did they install again on dirty or did my 2nd request get 100% missed? Them: No we installed on a copy of the current theme. Me: You're telling me your Dev team made a copy of my current theme named Prestige Live 9-25-21, and renamed it to Reviews.io Prestige 9-5-21 dirty" and installed??? Them: Yes. So if you want to install again it will be $99.

Super service! Hilfreiche app!