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The best review app for brands that just want to integrate product/brand reviews easily. I have little to no experience in coding/web building so I needed something straightforward, quick and easy to add to my website. The team were amazing at helping me set up and get rolling. They're always on hand if I need help which has been great, especially being able to talk to an actual person right away! Don't hesitate or waste your time looking elsewhere.
It took us a while before we fully utilized reviews.io, but during our implementation over the past few weeks, I needed help from the support team several times. In addition to having a clear interface in the tool, the support team is extremely hands-on, always looking for solutions together with you, and also super friendly. I highly recommend this app.
Have been with Reviews.io for many years now and veyr happy. I'm moving my website to Shopify and was having some teething problems with a couple of Reviews.io widgets. I contacted them and was quickly connected to someone who went into my website and sorted out putting in the Reviews widgets correctly. Their website was also very clear and useful as well for helping me integrate the Reviews.io widget on my new Shopify site.
Early days, but so far I'm really impressed with Reviews.io and their Shopify integration.
We used to use TrustPilot, but having had year upon year of ridiculous price rises, no feature development and poor customer service, it's refreshing to have lots more features, for less money, and also better support and service.
We have our reviews set to send 7 days after customer orders are marked as delivered and customers can leave photo and video reviews.
Simply excellent.
Happy with Reviews.io. Their support is always helpful and we've never had any issues when implementing the reviews on our site.
Beware when you go to cancel the service, you have to go and check your email which it doesnt let you know was even sent to then double opt out of their service. When I brought up this scammy slimy move they said they wouldnt even refund it unbeknownst they kept charging me month to month. Had to dispute them with my credit card. Terrible business practice and they were also no help with install. Very pricey.
We've had a fantastic experience with Reviews.io from day one. The platform is intuitive, powerful, and packed with features that have helped us build trust and increase conversions. What truly sets Reviews.io apart, though, is their incredible customer support.
Every time we've had a question or needed help, the support team has responded quickly with clear, helpful solutions. They genuinely care about your success and go the extra mile to ensure everything runs smoothly. It's rare to find a team that's both knowledgeable and so approachable.
I have contacted the support team several times for queries and have always received a quick response or help/support. Can recommend the tool at any time!
Awesome and easy to use review app, the customer service is very quick and effective
Support team are great. Had an issue with our plan but Maddox sorted it in no time, and was really quick to respond to follow up questions.