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Well, to make a long story short - on company plugin website they state that Question & Answer is avaliable in a Small Business plan. After conversation and paid for a developer to install that plugin on our website - they said "I apologize. The wording on the pricing plan page needs to be updated." If we knew that we would use differ plugin - not waste out time ! Lesson learned
super kundenservice. Gutes tool für jeden shop, bin sehr zufrieden und es bietet verschiedene Möglichkeiten der Darstellung
I really like how easy it is to use this program as a whole. The design is clean, easy to understand, and simple to use, which I really like. The learning curve was not too steep, which made using the software very easy and simple for me. It's clear that the main goal of its creation was to help people understand it.
I can't end this review without mentioning how much help Leila gave me when I started working there. Her advice was very helpful.
Leila's deep knowledge of the software and her ability to explain it in a way that was easy to understand made the training process much easier for me.
Thank you, Leila, for making my time so much fun. You set a high standard for customer service.
Thank you so much for your amazing review, Leila is an incredible team member here at REVIEWS.io and we're so glad that she was able to help you. She and the rest of the team always set the bar as high as we can for our clients. If you ever need anything else, our team is always available for you!
Excellent customer support throughout the implementation process. The dashboard and features are very intuitive. Great value. Very impressed.
Es ist sehr leicht das System mit Shopify zu Verbinden und Bewertungen zu Sammeln.
Bei Problemen und Fragen ist der Support und die Technik/Entwickler super hilfreich und schnell per Chat zu erreichen.
Update: I’m removing one star. I’ve integrated with klaviyo but overall for an app I paid $55 a month. There are way too many bugs to fix. US isn’t seamless and it’s annoying. Australia and UK support are very helpful. Special mention to Alice, Cameron and Andrew. Currently testing klaviyo dynamic link so we’ll see. Set up is a breeze and so far so good.
We had a really poor experience with the support of this app. The trial cancelation UI is very misleading hiding the actual cancel option in fine print and presenting an end trial button that actually just ends the trial and charges you. Also, after reviewing the app against 20 important features that we require we found a lot of issues with the review approval process which is very constricted (reviews can only be verified if prompted via the app system), customization options are very limited, UGC features are paid addons which is not the case for most similarly prices apps. There were other smaller issues we encountered as well in testing.
Thank you for sharing your feedback with us. We apologise that your experience with our service did not meet your expectations. We strive to provide our customers with the best possible experience, and we regret that we fell short in your case.
We offer a self-serve subscription that gives you complete control over your plan. You can easily upgrade, downgrade or cancel at any time. We are glad that we were able to assist you in finding a resolution that met your needs during your initial chat with us.
As a licensed Google Review Partner, we maintain strict review verification processes to ensure the trust and integrity of our review platform.
We also have a vast array of customisable options, that we would have been more than happy to guide you through.
If there is anything else we can do to assist you, please do not hesitate to let us know.
Best regards,
The REVIEWS.io Team.
The app is not easy to understand at first. I had problem installing it. They have a great customer support!!! They did everything for me, they fixed the many issues I had. Specially a BIG thanks to Adam and your patience! The app works perfectly fine on my website.
This app might work for some people. But here are some things that did not work for us:
1. Much slower help from support than other comparable apps
2. Bad defaults for us
3. No way to upload images from website So cannot recommend them for our use case. But support is polite, though not as fast at install as other apps. Also brought in the whole Jquery library just for a widget, seems overkill.
We've been using the app now for the better part of a year. We've found it easy to work and is has great visibility on Google. It was far cheaper than Trustpilot and the customer facing teams have been good. We recently moved another of our brands over to Reviews.io and I have to say, Carlus really stood out. He ensured we were onboarded successfully, was always quick to respond and helped troubleshoot where necessary - he certainly stood out.