評論 (675)
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Beware when you go to cancel the service, you have to go and check your email which it doesnt let you know was even sent to then double opt out of their service. When I brought up this scammy slimy move they said they wouldnt even refund it unbeknownst they kept charging me month to month. Had to dispute them with my credit card. Terrible business practice and they were also no help with install. Very pricey.
Their customer service is extremely slow. I downloaded the app and selected the highest-tier membership, which came with a 14-day trial. However, after installing the app, I realised that there are additional membership tiers beyond the one I chose on their website- not on shopify. It means some key features require even higher payments. I could accept that part, but when I tried to upgrade my plan through their customer support, they couldn’t take timely action. As a result, by the time they responded, my 14-day trial had already been reduced to just 8 days.
Hi there,
I am sorry to hear about your experience with the REVIEWS.io app, and you feel as though you did not receive a sufficient level of support from us.
We take your feedback seriously and continuously work on improving this.
I have looked into your chat with our customer service team, and it looks as though we resolved your query regarding upgrading within 24 hours.
Unfortunately, our support team do not have the capabilities to switch plans from Shopify billing, which is why we needed to pass this to our billing team, who act as swiftly as they can.
If there is anything else you need at all, please do not hesitate to reach us via live chat.
CAUTION!!!
If you want to change the platform you have to at least take the Grow subscription from reviews.io which currently costs $299
You have collected reviews for years and then have to pay for a higher
subscription before you leave just to download the file....
Unbelievable, NEVER AGAIN
We understand your frustrations regarding the subscription fees and the need for a higher-tier plan to export your reviews.
Unfortunately, the Start-Up plan does come with certain limitations including the inability to export reviews.
This is currently highlighted on our Plans & Pricing page which you can view below -
https://www.reviews.io/front/pricingplans
We do take all customer feedback seriously and try our best to improve, ensuring that our platform meets each customer's needs and provides a better experience moving forward.
If you have any further questions, our team will be more than happy to assist via live chat.
Kind regards
REVIEWS.io
Not impressed with customer service.
Thank you for taking the time to share your feedback. We're genuinely sorry to hear about the challenges you’ve experienced with our platform and support—this isn’t the experience we strive to provide.
After reviewing your conversation with our Support team, I can confirm that your concerns were escalated to both our Product and Customer Success teams. We’ve been working to improve system performance and the overall quality of our service based on this feedback.
As a gesture of goodwill, we extended your trial by 30 days to give you more time to explore the platform without pressure. Our team also made attempts to follow up and provide further assistance, but we did not receive a response.
We take all feedback seriously and are committed to learning and improving. If you have any additional questions or need further support, we’re available via live chat and happy to help.
Thank you again for your feedback—we truly appreciate it.
While Reviews.io has the potential to be a useful tool for managing online reviews, I've found it to be quite frustrating to use. Here are some of the key issues I've encountered:
Difficult to Use: The app's interface is not very intuitive, and it takes a while to understand all the features.
Shopify Integration Issues: Integrating Reviews.io with Shopify wasn't as smooth as I had hoped. I encountered several challenges during the setup process.
Limited Functionality: The app is missing some standard essential features for this tool. For example:
Lack of Integration: There are no native integrations with popular marketing platforms like Klaviyo or Nosto, limiting the ability to leverage review data for targeted campaigns.
Limited Review Moderation: Inadequate tools for effectively moderating reviews make it challenging to address negative feedback or remove inappropriate content quickly.
Poor Branding Options: The review widgets have limited customization options. Essential elements like colours and fonts are difficult to change, making maintaining a consistent brand experience across the site challenging.
Overall, I would not recommend Reviews.io to other Shopify store owners. Other apps on the market offer a more user-friendly experience and a wider range of features without requiring you to step outside of Shopify's billing system.
Would Recommend If:
You are comfortable with a complex interface and don't mind spending time figuring things out.
You don't need the app's missing features and are happy to use workarounds or third-party integrations.
I hope this review is helpful!
Hi there,
I am extremely sorry to hear that your experience with the REVIEWS.io app has been frustrating.
We take customer feedback regarding the product and customer service seriously and continuously work on improving this.
I have looked into your account to address some issues you were experiencing and it looks as though you were on one of Shopify's plans which does mean you would have limited features compared to REVIEWS.io direct plans.
We do have a direct Klaviyo & Nosto integration which was available within the 'integrations' page of your dashboard.
I can see that you did connect the Klaviyo integration and this was active.
Moderation can be requested for any review within the dashboard and the request would be sent to our Moderation team to investigate further. Unfortunately, we are unable to allow clients to remove their customer's reviews themselves, this would need to be reviewed by our team first and the review would need to go against our Terms & Conditions to be moderated.
In regards to the limited widget customisations, we offer two different types of installations - Manual Installation or App Embeds.
The App Embeds allow you to install our most popular widgets easily using drag and drop directly within your Shopify customiser.
These do, however, provide limited customisations.
To customise widgets further, we usually recommend a manual installation as it gives you further design options.
Our support team is available via live chat 21 hours a day due to the global reach, meaning that we are on hand to help customers when they need it most.
If you have any further questions in the future, our team will be more than happy to assist via live chat.
Kind regards
Support
REVIEWS.io
The worst reviews app. Their flows do not work, so you will be missing months of potential reviews, and they are not accountable for their mistakes. On top of that they dont give you back the reviews collected when you switch platforms, basically they steal your private information, even the ones you imported when you started using the app. Its a FRAUD
I'm sorry to hear about your frustrating experience with our product and customer service.
We take your feedback seriously and are continuously working to improve our customer support. We understand the importance of providing a smooth and efficient experience for our users, and we're committed to providing the best experience possible.
Unfortunately, due to your plan's limitations, we cannot facilitate exporting the reviews, however, the data is still accessible via the dash with a subscription.
We completely empathize with your disappointment and understand that this may not be the outcome you are hoping for.
If there is anything we can help you with in the future then please feel free to get in touch as we are always around and happy to assist.
Kind Regards,
REVIEWS.io Support Team
This company appears to be run by Bots/AI - it is impossible to speak with anyone - the app DOESN'T work and you simply get fobbed off again and again
I'm sorry to hear about your frustrations with our customer support team, we do our very best to ensure we provide 10/10 support to all customers.
We understand the importance of this issue and apologise for any inconvenience this has caused.
Our engineering team has been investigating, and a fix should be implemented soon.
We will be in touch as soon as this has been resolved and as always, please contact us if you have any further issues in the meantime.
Kind regards
Support
REVIEWS.io
We have been using Reviews.io for some time, but unfortunately, it's time for a change. While reviews are a crucial aspect of any small business, and negative feedback can be a powerful motivator for improvement, Reviews.io seems to prioritize the consumer's perspective at the expense of the retailer's fair representation.
We have repeatedly encountered situations where customers have posted reviews with incorrect information or outright falsehoods. When we've requested these reviews to be removed or moderated, Reviews.io has consistently refused to act, leaving us, the retailers, unfairly exposed and unable to present our side of the story. We do respond however the damage false reviews causes our small business is sometimes irreversible.
A review platform should ensure a balanced and fair approach for both consumers and businesses. Unfortunately, Reviews.io does not provide this balance, making it clear that our interests are not being protected. With numerous alternatives available at a much lower cost, we are seriously considering switching to a service that values fairness and transparency for both parties involved. Reviews can only be removed if extreme, in my opinion, criteria is met (vulgar language, spam/advertising, off-topic, and conflict of interest). There is NO option for fake reviews or false information in the review. None whatsoever.
I am aware that Reviews.io might claim to be the superior choice, but when they leave retailers hanging out to dry, such claims are irrelevant. Our account renewal is coming up in a few months, and we are actively exploring better options.
THEY OWN OUR REVIEWS!
The worst thing is that if we want to export our reviews, we have to upgrade to the 90€ plan, which is insane.
Customer support doesn't answer their emails, and chat is not available.
It's one of the best review apps, but it's highly overpriced—I wouldn't switch to them if I hadn't already.
**The most unprofessional review app we've ever encountered!**
They create a public review page for every business on their platform, allowing anyone to leave anonymous reviews—regardless of truth or accountability.
Even after we stopped using the app, people can still leave false 1-star reviews anonymously, damaging our reputation with no way to defend ourselves. I personally reached out to REVIEWS.io on November 5, 2024, politely requesting that our page be deleted since we no longer use their services. Not only did we receive NO RESPONSE, but our page remains active, and every attempt to contact them has been blatantly IGNORED.
This level of negligence and lack of accountability is completely unacceptable. Avoid this app at all costs! It’s a nightmare for any business trying to maintain its reputation. Save yourself the frustration and don't trust reviews.io!