Overall rating
4.8
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and customizable widgets and email templates. Its ability to collect numerous reviews is seen as a key feature for building customer trust and enhancing store performance. Merchants also value its competitive pricing and integration with platforms like Klaviyo. The customer support is praised for being quick, responsive, and knowledgeable, making it a valuable tool for boosting conversion rates.

June 30, 2023

We have been happy customers for 5 years. We are a unique company because we don't have a lot of skus, but do decent volume. All that said the price and feature set from Review IO met our needs perfectly.

Eko
United States
Over 4 years using the app
Reviews.io replied July 10, 2023

Thank you so much for taking the time to share your feedback with us. We're thrilled to hear that you have been a happy customer of Reviews.io for the past five years. Your loyalty and support mean the world to us. Be sure to jump on live chat for any assistance in discussing your account progress, features or just to pop in to say hi :)

July 18, 2023

Reviews.io is a fantastic Reviews site! They are unbelievably helpful and always available for any issues. I love how easy everything is and how much there is that you can use. They will always point you in the right direction to better the experience for us and our customers! Thank you so much and keep up the good work!

TreatBox
United Kingdom
Almost 2 years using the app
Reviews.io replied August 2, 2023

Thank you so much for your amazing feedback! We strive to make our platform as easy as possible for our clients - however, whenever an issue or question does crop up we aim to make that experience as great as possible. Glad you found us helpful!

Any other questions and our team is always available to you on live chat!

October 19, 2023

One of the few applications with a Polish language version on Shopify. Great support, responds quickly and is very helpful.

Tilt Style™
Poland
3 months using the app
Reviews.io replied October 24, 2023

Thank you so much for the amazing review! ✨ If you ever need any more assistance, please let our team know and we can help!

September 22, 2023

Really good company to work with. Review companies can be so expensive, but reviews.io offer a good level of service with great value.

Easy to dela with and quick to respond to any queries.

The Tank Shop
United Kingdom
11 months using the app
Reviews.io replied November 22, 2023

Thank you so much for your fantastic review, any further queries and we're here for you on our live chat support!

August 25, 2023

We came from using a different platform for several years and their pricing model simply pushed us away. That's when we discovered Reviews.io and we were impressed about everything it has to offer. The UI is great and everything front-facing is easy to use. There were a few hiccups during the integration process but we are super grateful for Leila at Reviews.io for the guidance and support. Keep it up Reviews.io, we're looking forward to see all the cool things you'll bring in the future. ✨

Ombre
United States
3 months using the app
Reviews.io replied August 29, 2023

Wow, thank you for your amazing review! We agree, Leila is a super-star here at REVIEWS.io!

Welcome to our platform, we're so happy to have you here and we look forward to working together and what we can achieve in the future! Be sure to hop on our live chat if you have any questions or want to learn about any of our features, we'd be happy to discuss anything :)

Once again, thank you for your great feedback! Here's to the future ✨

August 1, 2023

Been with Reviews for years, their support is fantastic and the integrations are on point.

I do wish there extended plans were slightly cheaper, but I guess you can't have everything.

Alexandra Sports
United Kingdom
Over 6 years using the app
Reviews.io replied August 16, 2023

Thank you so much for your amazing review, we're grateful to have such loyal customers such as yourself. We do believe that our subscription prices match our product but appreciate your feedback.

If you ever have any issues, we're always here for you!

April 27, 2023

The app is very easy to use and we've received excellent customer service from Vilash. She made sure we understand how to get the most value out of the platform and offered us customised advice based on our business and goals.

Simply CBD
United Kingdom
About 2 years using the app
March 28, 2024

Die Plattform ist sehr individuell auf die eigenen Bedürfnisse anpassbar. Als Google Certified Partner haben die Bewertungen Einfluss auf unsere Sichtbarkeit bei Google und der Support unterstützt einen schnell und unkompliziert bei auftretenden Fragen und Problemen.

Duftkunsthandlung
Germany
About 17 hours using the app
July 4, 2023

Choosing the right review provider was not easy, but we are more than happy that we chose reviews.io. It's great to see that the team is always expanding their service and adding new features. We can only recommend it

feey AG
Switzerland
About 2 years using the app
Reviews.io replied July 10, 2023

We’re so glad you chose us as your review platform and we’ll continue improving our product to confirm that you made the right choice :) Please feel free to reach out to us on live chat if you need anything from the team!

June 22, 2023

I have tried 3 other review apps and ended up uninstalling them within a month. I installed reviews.io and was having trouble accessing all of the features. Isaac and Jake were amazing! Extremely patient, knowledgable, and able to fix in 5 minutes what I had tried to do for 2 hours. Customer Service is fantastic, looking forward to using this app and all of its features!

Shannan Bower Home
United States
5 months using the app
Reviews.io replied June 30, 2023

3! Apps, well we are so very pleased you came to us and that our fantastic support team were on hand to help you set up, we are biased of course but the support team really are great and always on hand to give the best possible service they can. I have passed your name drops onto Isaac and Jake as its always lovely to see the team hear the recognition for looking after our clients! We are always here to help and looking forward to seeing your journey with REVIEWS.io develop!