Overall rating
4.7
Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 4% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, seamless Shopify integration, and customizable widgets and email templates. Its ability to collect numerous reviews is seen as a key feature for building customer trust and enhancing store performance. Merchants also value its competitive pricing and integration with platforms like Klaviyo. The customer support is praised for being quick, responsive, and knowledgeable, making it a valuable tool for boosting conversion rates.

June 14, 2023

Great tool for collection reviews and showing them in Google Search! Same Features but 1/2 price than other tools like trustpilot or trusted shops.

Wolkenfeld
Germany
About 2 years using the app
May 22, 2023

We've been using reviews.io for many years. Great tool -- it does pretty much everything an ecommerce platform needs. And always amazing customer service which is as important as the product.

Slice
United States
About 1 year using the app
June 22, 2023

This app is the best Review app I have seen so far. It allows customers to review your products very detailed. I especially like the attributes you can create. With the sliding rating you can create a lot of social proof and also see what you have to improve and what is already great. In addition, the App has a great customer support. Adam has helped me a lot regarding my special wishes. Thanks to him I can display my reviews perfectly! Another great feature is the UGC Content. You can easily create good social proofs, which also might help you regarding your instagram account.

Its the best review app I have seen in the Shopify Appstore!

Idoles
Germany
3 months using the app
September 21, 2023

I somehow messed up the codes and it was displaying on my website. I reached out the support team, Daniel, and he was SUPER helpful in getting it fixed. He not only fixed what I had messed up, he downloaded the widget to get the reviews to display on my website. Great experience.

Carter & Co Candle Stuido
United States
4 months using the app
Reviews.io replied November 3, 2023

We're so glad to hear you had an amazing experience with our support team member Daniel, he's a super-star! Any other issues or if you want to discuss any features, our team is always here for you! 💪

July 6, 2023

Daniel was super patient with me and very helpful. incredible customer service. Thank you for your help with quickly sorting out problem.

Folk Interiors
United Kingdom
Over 3 years using the app
Reviews.io replied July 10, 2023

Thank you so much for your wonderful review, Daniel is very happy to have been able to assist you with your dilemma :) Remember if you have any further issues then hop onto our live chat where we can discuss features or anything you need help with :)

September 8, 2023

great app, smoothly switched a few months ago. Great to have productreviews now instead of company reviews only. Quick respons on questions from the team and easy to install! Happy customer from the Netherlands

Bedankjes.nl
Netherlands
6 months using the app
Reviews.io replied September 14, 2023

We're so happy to have you here at REVIEWS.io! Welcome :) 🇳🇱 Collecting both company and product reviews is essential and we'd never restrict you from collecting only one type!

If you have any other questions or want to discuss features, we're always here for you 24/7!

September 11, 2023

Great customer service. Specially Mollie has been a great and quick help to fix some issues.

OKONO
Belgium
About 2 years using the app
Reviews.io replied September 14, 2023

Thank you for your great review, Mollie is a fantastic member of our support team here at REVIEWS.io 🎉 If you ever need help, all of our team are here to support you ⭐️

June 7, 2023

A really amazing app - works really well and the support team are fantastic. The software is constantly being updated with new features and is miles ahead of any of any competitors.

Snakehive UK
United Kingdom
Over 7 years using the app
July 18, 2023

Great platform to be a part of. Having good customer reviews is crucial in driving sales and reviews.io is the perfect way to collect and display them. Very helpful team of developers too.

Artificial Eden
United Kingdom
Almost 2 years using the app
Reviews.io replied August 2, 2023

Thank you so much for your amazing feedback, we're happy to have you as part of the platform too! We'll continue perfecting our solution and together we can achieve great things :)

Glad you found our team helpful, we're always available to you on our live chat service!

August 15, 2023

I received incredible customer service from the REVIEWS.io tem when I needed help with installation. They were friendly and their dedication and expertise made the experience stress-free. I highly recommend their exceptional service. Thank you for your incredible support!

MIANN & CO
Australia
7 months using the app
Reviews.io replied August 29, 2023

Wow! Thank you for your incredible review! Our team love to hear feedback like this as we strive to offer the best support ever. Once again, thank you for your super review and if you ever need any further support, you know where we are!