REVIEWS.io Product Reviews , 654 reviews

Guter Support, leider nur im Chat. Per Email kam leider auf mehr nachfassen nichts zurück.

The Reviews.io help team are consistently next level when it comes to sorting out blips with the platform and will go above and beyond to resolve any issues. Very refreshing to deal with. Particular thanks to Jake for assisting me quickly and efficiently this morning.

Would definitely recommend. Great technical support from Mollie and Dylan in customer support who quickly dealt with a review widget code issue which they resolved by editing the necessary code as soon as we made contact and removed any complications with trying to resolve the issue ourselves.

Integrating Reviews.io onto our bespoke Shopify site was simple but what I have appreciated most is the quick and professional turnaround from the support teams (& live chat) whenever I have had a question or issue.

The app works well. Easy integration. Good timeline and guide. Dashboard comprehensive and comprehensible. Excellent introduction from Ciaran.

Everything was going well until the actual implementation of the widgets and import of our reviews file. The developers replaced our previous reviews widget on a LIVE PUBLISHED THEME which did not work. So all our products were showing "0 Reviews." When I reached out to my account manager and customer support, they told me it would take up to 2 BUSINESS DAYS to reverse or fix this problem. So I have to sit here and wait 2 days for you to fix your mess-up? Why did you develop on a live theme? I switched because customer service was slower on stamped, but at least they knew what they were doing. I do not have the confidence the rest of our platform is suitable if you can't even manage this simple task. UPDATE: The account manager escalated this to their CEO/CTO and the matter has been handled exceptionally. They stand behind their product.

I found the app itself did not provide sufficient guidance on how to use it with Shopify and didn't realise there was different code for using widgets until I contacted support. 5 stars otherwise. (I did not use the auto-install feature, but installed the code myself so cannot comment on that part) However, on both occasions I contacted support, they were very helpful and I am pleased with how things are going. In a short amount of time, rich snippets and our Reviews.io business profile appeared in Google SERPs so Google does clearly value the service provided by Reviews.io.... but what I love the most about this platform is that I get to own my business' reviews and do what I want with them... unlike another well known reviews platform.

We have compared many assessment tools. With reviews.io, the price-performance ratio convinced us. Now we have been using it for about a year. The implementation needs some development knowledge. But here you get great help from the support. We have all the functions we need and it works fine. Update: We just relaunched our shop with a new template - and the support team was super helpful. Everything works!

This is an excellent app! The only reason I give a 4 star review, is the pricing. If not for the pricing I would absolutely give a solid 5 star or higher if possible! Would be awesome to have lower pricing if you were not using all the features. Reviews.io is fairly easy to use; their customer service is spot on! We have approximately 9600 'one only' individual products, so pretty hard to place a review on products.

On the other hand; having a customer verified review system on your store gives legitimacy to your site. Honest reviews from true customers - positive or negative, it's that little extra that counts. The customers need to make an informed choice of buying from us or another online/brick n' mortar store. We use the sidebar review for overall Company reviews - 117 reviews on our site since we integrated with reviews.io about a year ago, with more customer verified reviews on our google account. We often have phone in customers that mention the reviews they have seen on our site.

If you are interested in seeing how we use the reviews sidebar, go to our website - https://abmotorsports.ca

We had ups and downs for a while with reviews.io but it seems to work smoothly now.
Our success manager Andrew is willing to help the best he can and is doing a good job so far.