REVIEWS.io Product Reviews App

Mia and the team at REVIEWS.io have been nothing short of amazing to work with. Their support is consistently fast, friendly and genuinely helpful, and it always feels like they actually care about getting things resolved properly rather than simply providing a standard response.
Mia in particular has been fantastic. She’s incredibly responsive, patient and always goes out of her way to help whenever we have a question or need something sorted.
REVIEWS.io is genuinely one of the best review systems we’ve used. The platform is reliable, easy to work with and has become an important part of how we manage and collect customer feedback across our business. The fact that REVIEWS.io is also a Google-approved review partner speaks volumes about the quality of the platform and how well the system performs.
Having a great product is one thing, but having an exceptional team behind it makes an enormous difference. We’ve been extremely impressed with both the platform and the service we’ve received.
We would absolutely recommend REVIEWS.io to any Shopify merchant looking for a powerful and reliable reviews platform backed by a team that genuinely cares about its customers.

I had a couple of support questions, and to be fair the AI answered 2, and then I requested a human agent for the 3rd question, and support was fast, friendly and very helpful. It's a great app, and we use a number of the features across our site and know there is lots more we can grow with as our business develops.

Customer service has now helped me resolve the issue, and I appreciate their assistance. However, I did have to upgrade my subscription in order to send out a campaign to 5,000 customers.

The best part about this app is that you can display Google Seller Reviews from your company reviews, which is a great feature. The team is also very helpful through live chat and can assist with importing reviews from another platform, which made the migration process much easier.

However, there are still quite a few downsides.

The app can be very clunky with Shopify, and not all of the widgets work properly with every theme. In my case, I've had to have the support team carry out installations in certain areas, which is frustrating because it takes time going back and forth through live chat and directing different people to what needs to be done.

Another major limitation is that review reminders are not available on the Start-Up plan. You have to move to a higher-priced plan to access this feature. This seems like an important feature for many stores, as customers don't always leave a review after their first purchase and reminders can make a significant difference to the number of reviews you collect.

I also don't think the pricing is transparent enough on the Shopify App Store listing. I'm currently paying around $63 per month for the Start-Up plan, which works out to approximately $758 per year. The Start-Up plan isn't clearly displayed on the Shopify listing, and you have to contact the team through live chat to switch to it, after which you're billed separately. I think the pricing and available plans should be much clearer from the beginning.

Overall, the app has some excellent features (more sought after ones you need to upgrade and pay more) and the customer service team has been helpful, particularly with importing reviews and resolving issues. However, there are still significant areas where the app could improve, especially around Shopify integration, theme compatibility, pricing transparency.

I hope the developers continue improving these areas because the core product has a lot of potential.