REVIEWS.io Product Reviews

Thanks to the REVIEWS.io support team for their quick help in fixing my product review widget. The process was smooth, and they provided clear guidance to get everything working correctly. Appreciate the efficient support!

We are very happy with REVIEW.io! The support team is always fast and helpful, and they have been great at assisting us whenever needed. We are thrilled to see more and more reviews coming in. Highly recommend this platform for anyone looking to manage and boost their reviews.

While Reviews.io has the potential to be a useful tool for managing online reviews, I've found it to be quite frustrating to use. Here are some of the key issues I've encountered:

Difficult to Use: The app's interface is not very intuitive, and it takes a while to understand all the features.
Shopify Integration Issues: Integrating Reviews.io with Shopify wasn't as smooth as I had hoped. I encountered several challenges during the setup process.

Limited Functionality: The app is missing some standard essential features for this tool. For example:
Lack of Integration: There are no native integrations with popular marketing platforms like Klaviyo or Nosto, limiting the ability to leverage review data for targeted campaigns.
Limited Review Moderation: Inadequate tools for effectively moderating reviews make it challenging to address negative feedback or remove inappropriate content quickly.
Poor Branding Options: The review widgets have limited customization options. Essential elements like colours and fonts are difficult to change, making maintaining a consistent brand experience across the site challenging.
Overall, I would not recommend Reviews.io to other Shopify store owners. Other apps on the market offer a more user-friendly experience and a wider range of features without requiring you to step outside of Shopify's billing system.

Would Recommend If:

You are comfortable with a complex interface and don't mind spending time figuring things out.
You don't need the app's missing features and are happy to use workarounds or third-party integrations.
I hope this review is helpful!

Doesn't appear any auto review emails are being sent, I've had to manually send them which isn't ideal. difficult to contact support just sent to question bank

edit - reply to question - Are you able to help me set this up? Getting in touch with CS seems impossible.

App works well. Great for us as we are focussing on meeting google requirements for stars against shopping ads, and search listings. Team are very helpful and professional. Have helped me numerous times with any requests or coding. Highly recommend. Who needs trustpilot?!