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Used this app for months without issue. Worked fine, then like many other devs out there they locked certain things behind a paywall out of nowhere without notice or advising us.
The app stopped working, stopped collecting reviews and when i approached support their answer was to remove the app and reinstall.
Doing this then lost me access to the badge in bottom left hand corner, this was locked behind a paywall which previously was not for me as i joined them early on nor did they tell me this would happen. All in all just another horrific experience with developers that want you when they have no reviews but as soon as they can change to paid systems they do so without notice.
Also for some reason they have access to my google listings through their app and can control my google shopping prices listing etc. which we do not want. Something i was not aware of and google warn you before installing this app due to this. This was not the case when i first installed this.
Shopify should protect against devs like this. I hate how many of them act in total bad faith
To give you free access, I need the app to be installed, but you uninstalled it, so I couldn't change it to be free. I know this isn’t the norm in Shopify reviews, where developers are expected to always pretend that no matter what, we are wrong, and you are right, but I have to say: You had the app for more than a year for free. It sent almost 900 emails for your business, probably helping you gain some good reviews during that year, yet you never considered giving us a positive review. But as soon as something didn’t go your way, you gave us a one-star review without hesitation, fully aware of the damage it can cause.
It’s as if our app harmed you in some way when, in reality, all it did was help elevate your business. I asked you to reinstall because it looked like Shopify stopped sending webhooks for your store, and I thought reinstalling might help.
In any case, anyone who installs the app while it’s free will continue to have free access. If you reinstall it, send me an email, and I’ll set it to free for you.
P.S.
The app has access to Google Business but not to pricing. That’s a completely different API, so I suggest you check that.
doesn't work
Hey there,
We've investigated your review and see that everything worked perfectly fine based on our logs. You've managed to connect your Google My Business account without any issues.
More than happy to help, open a ticket for us or email us.
Thanks!
The developer doesn't provide customization tools to fit your theme. They also don't provide a clarification if this free app will keep the same features as the paid versions in the future. Further more, in my case this app only shows brick & mortar store reviews and not merchant reviews. Although the developer is technically very capable, it is a shame this should end like this after spending hours advising for the design and user experience.
We are sorry you feel this way and thank you for this opportunity to address some of the points you made.
The app comes with two different options one is a badge that shows your reviews from your GMB account, and the second from your Google merchant center which using the standard look.
Any merchant that requested a customization to make it look more fit for the shop just needs to ask and we happily change the appearance of the badge if it's possible.
If the app will ever have a paid version, all of the current features will remain free (and also some new features that are now being developed).
Again thank you for trying our app and we wish you all the best.