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Support for Spocket & ReviewsPro was great as far as response time but they kept repeating the same information which did not solve the problem. The problem is that Spocket does not have product reviews for Store Owners which means nothing to pass on to customers. You can get a supplier rating but that is not the same thing, nor what I want. Spocket keeps saying get ReviewsPro so I get reviews. But, ReviewsPro was not the solution because they provide a CSV template to copy/paste a review into then upload to Spocket. Sounds great but where are the reviews to be able to copy/past!! ReviewsPro also has an option to import Amazon Review and one product I loaded into said there was an Amazon review available, but the link doesn't take you to that product in Amazon it takes you just to main page Amazon then I searched for 10 minutes and still couldn't find that specific item, so again no review available. Uninstalled both.
Thank you for your detailed feedback. I'm sorry to hear about the issues you've encountered with Spocket and ReviewsPro.
It seems like there has been some confusion regarding the functionality of both platforms. I understand that you were looking for a straightforward solution to gather and display product reviews for your store. Unfortunately, the current integration does not directly provide reviews, which has led to the frustrations you experienced.
Please reach out to me at support@reviewspro.ai so I can help you with this.
Horrible app do not download, constant upsells.
Sorry to hear that you've had a disappointing experience with our app. We apologize for any frustration or annoyance caused. We understand that this can be frustrating and we're committed to providing a seamless experience for our users. Can you please let us know what specifically was frustrating about the upsells so we can improve our messaging and make it more clear and transparent? We're always looking for ways to improve and value your feedback. If you have any other concerns or issues, please don't hesitate to reach out and we'll do our best to address them. Kindly reach out to us via email at support@reviewspro.ai - Erwin
DO NOT USE THIS SERVICE! Purchased this and never received even 1 review. Tried several times and kept getting error messages and asked to get a refund. They totally declined even though it does not work. Ended up disputing this with my credit card company.
Thank you for your detailed feedback. I'm sorry to hear about the issues you've encountered with ReviewsPro.
Please reach out to me at support@reviewspro.ai so I can help you with this.
Ran into a few errors when importing reviews but the biggest thing is they charged me $99 even though I canceled and deleted the application....
Hi there! Thanks for your feedback. I have sent you a message on your email. Please reach out to me so I can resolve this for you.
-Rochelle
App charged me $99 after canceling the trial. Tried making this work with SPocket but couldn't, so I uninstalled it and tried reinstalling it. AliScraper didn't work on SPocket and this app wouldn't import reviews with 1-click as advertised - you have to manually enter each link to each product to get reviews. The whole experience was a debacle. I will try to get a refund and if I am successful, I will change my review to 5 stars for good customer service.
Hi there. I sent you a message via the email you provided. You may reach out to me at support@reviewspro.ai so I can resolve this for you.
-Rochelle
I found this app through Spocket, looked it over and saw a free plan available and thought I might as well try this since it can import reviews. After I install, whatever importing I can do is behind a paywall, and their pricing is the exact same as Spocket's plans. I would think if Spocket is promoting this it should be included into my already expensive plan with them so I can have reviews. I am uninstalling and will find another review app.
Hi there! I have reached out to you via email. For me to assist you, please reach out to me at support@reviewspro.ai.
Fake App
We're sorry to hear that you think our app is fake. We understand that it can be frustrating to feel like you've been misled. However, we want to assure you that our app is a legitimate and trustworthy platform. We're committed to providing accurate and helpful information to our users. If you have any specific concerns or issues, please don't hesitate to reach out to us via email at support@reviewspro.ai. We'd be happy to help address them and make things right. - Erwin
removed the app and they still tried charging me
Hi there! I have reached out to you via email. For me to assist you, please reach out to me at support@reviewspro.ai.
-Rochelle
because they charge me without using the app, and its too complicated
Hi there! I have reached out to you via email. For me to assist you, please reach out to me at support@reviewspro.ai.
This app is a complete scam. It works like crap and when I uninstalled it they charged me $50 anyway without my consent. Trash!
Hi there! I have reached out to you via email. For me to assist you, please reach out to me at support@reviewspro.ai.