Session Backtrack

Overview

Rewind is basically a session recording in which one can watch and track mouse clicks, taps, and mouse movements performed by the customer while going through the multiple pages of a site. Rewind helps you to watch, analyze, and learn about the journeys of your customers. Through session recording made by our tool, you can learn about the obstacles your users are facing which motivate you for improving your product and giving them a great experience.

Use cases of Rewind

Helps you to uncover errors

Discover bugs, pitfalls, and errors that your customers go through while using your products and tools. These errors can be found on the payment page, on the buttons and links that have incorrect URLs Rewind always gives you very accurate results while finding unknown errors.

Helps to understand user's journey

While analyzing what your customers have seen and experienced, you can find out, to which elements your customers are interacting & engaging with, what are the elements they click on, which section customers spend most of their time in, at what point of time they find it difficult to use your apps, tools or products, and where do they get stuck.

The website is built with two main elements which are UI and UX. While going through your user's journey, you can understand what criteria you are lacking behind and which element of that particular section needs to be improved. This will not only help users to engage more with your site and the tools you are providing to them but also it will help you to generate more revenue.

Helps to record multiple pages in a session

When the customer is redirected to a new page, than that session will still be recording but our app differentiates the session as per the page. For example: there will be one session for add to cart page and there will be another session for payment page. With the help of this feature, it becomes easier and less time consuming to understand the journey of your customer on your site.

Helps to record mouse clicks, taps and movements

When the customer is redirected to a new page then that session will still be recording but our app differentiates the session as per the page. For example, there will be one session for add to the cart page and there will be another session for the payment page. With the help of this feature, it becomes easier and less time-consuming to understand the journey of your customer on your site.

Helps to record keystroke

With this feature, you can record and learn, what your customers are typing in the input fields, what are your most searched and trending products on your website.

Detect customer information

This feature helps you to find out about the name & location of the user, the browser version they are using etc.