Overall rating Based on 19 reviews
Vape Liquids & Juices
Always adding new features and has great customer service :). They are very invested in customer satisfaction. Thanks Johannes for helping us multiple times with qick support.
Shop Urban Flair
Very easy to configure, even for the novice. Templates, custom options and look of the return portal are terrific to get up and running quickly and efficiently. Plus, the support is outstanding.
What a great app! For my fellow dutch shopify owners, dit is een app die ik je zeker wil aanraden voor je retour procedure.
App seems to be delivering what was promised. The addon for customer photo uploads helps us cut down support times dramatically. Staff can easily review photos in the dashboard before approving a return. And AMAZING customer support. It's Sunday and Phil has been helping us and answering newbie questions for hours. It feels like 1 on 1 VIP support! Highly recommended.
I am so happy with the customer service for this app. Laura was friendly, helpful and genuinely interested in helping me succeed, and that is a rare trait indeed...by the way, the returns portal page looks amazing!
Super happy & impressed not only with the Rich Returns app but with the support of Phil! Photo uploads feature is definitely shining above many return apps!
It has worked as advertised and they are always looking to make improvements. I would recommend this as your automated return app.
Order A Case
bye bye Google docs.
our situation: we were handling all our returns in a Google docs spreadsheet. Customers were inquiring about a return via email, we’d write withj them back and forth and then enter the data into the spreadsheet. This became really messy really fast. Also an awful customer experience. Switched to Rich Returns when they were recommended to us as a staff-pick from Shopify (thanks Shopify!) and are very happy with the solution so far. Finally we don’t have to handle returns via email and have actual data on return-reasons we can export and use to reduce returns. And our customers really appreciate the easy returns process.
Great app and support team! The founders are awesome and really understand the pain points of e-commerce owners so I am excited to watch this app grow!
This app is a waste of my precious time. Do not use this app if you anticipate connecting directly to your carrier of choice. The dev expects the merchant to configure all six (6) email templates. Ain't nobody got time for that, bra! That' what we pay you for. Pay a company to design and encode beautiful email templates. The mobile UX is poorly formatted and buggy. It's straight-up awkward!