I used this app to move our current manual process of processing returns via customer-service to an automated system.
I really like how easy the app makes this process. I am not very technical to say the least and yet the interface is super simple in customizing all the settings to our liking. We sell luxury products so we want to provide extra service for our customers with a pre paid return label which I could setup through the app as well.
Thumbs up for the amazing support that helped me with an issue I faced.
I am happy to say that support has gotten back to me and was able to resolve my inquiries. Things are definitely getting better and I am happy to change my review. Now the only thing is the app performance itself. Hopefully it works perfectly because so far I love how the app looks overall.