調整搜尋範圍
-
根據評分
Excellent app, great features. The customer service is very responsive and helpful, definitely recommend!
A really nice tool to have on your shop ! With a lot of customizations and a very helpful and friendly support. It is a must have for any companies.
Great support and service. Support team always quick to help and find solutions.
Customer support is highly responsive and ensures prompt, friendly communication!
We take pride in our support! Thanks for your review.
Rich Returns has been super helpful, and their support team actually responds—which is huge when you're adding an app to your store. It's been a great tool, especially for a business like ours.
Very helpful! Extremely quick to respond. Very knowledgeable and super friendly. I was using a different returns app and I cancelled it. Customer service did not even come close to what I have received here.
We take pride in our customer support! Glad to hear you've had a positive experience. Thanks for your review :)
Handles returns very well plus has all the customisations and integrations we need.
Support team have been really impressive. Quick to talk with me and provided solutions to all my questions. Keep doing what you're doing!
Will do, thank you!
UPDATE 6/9/25
We have not had a reply from support in a week. The ongoing issues have not been resolved and support has gone radio silent. Only thing worse than app issues is unresponsive and unhelpful support.
App used to be great with great support. Has really gone down hill recently. They make changes without notification which impact the customer experience. Live chat does not function properly, which slows our ability to get resolutions. We are on the hunt for a replacement.
We are a sporting goods company, and Rich Returns has been an amazing addition to our e-commerce store. It has made our return and exchange process so much easier for our customers and team to manage and view reports. RichReturns is user friendly even for those who are not that tech savy. After researching and consulting with other apps we chose RichReturns because they offered the tech support and unique customizations we needed for our store. Andrej, has been exceptional in responding and helping us set up our account and navigate any changes we needed along the way. Highly recommend this for business that want a seamless, customizable, and more efficient way for handling and managing exchanges and returns.
Wow, thank you for taking the time to write such a thorough review. We're so glad you've had a positive experience!
Very easy to use, and customer support is helpful and responsive!
Thank you for your kind words! We're delighted to hear that you find our app easy to use and that our customer support team has been helpful and responsive. Making your experience seamless and providing prompt assistance are priorities for us. If you ever have additional feedback or questions, please feel free to reach out. We appreciate your support and look forward to continuing to provide you with excellent service!