Rich Returns

Automate your returns. Offer Exchanges to OTHER products.

From $9/month. 7-day free trial. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store


4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

  • 5 of 5 stars
    94% of ratings are 5 stars
  • 4 of 5 stars
    3% of ratings are 4 stars
  • 3 of 5 stars
    3% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars
11 - 20 of 32 reviews


A good way for us to do return and also get customer return data that we can analyse to improve our products for the future. Their customer support team has been very helpful as well.

Máscara De Látex

Great app very helpful. But what really want to recommend it's the quickly and excellent customer service. Andre responded to my ticket very fast and very kindly, and Laura has been following up and she's so kind and so efficient. Congrats!!

Good app. Suggested a change that would make things much better. They accepted the feedback, made the change and showed me how to utilize it. Great support from Laura.

Schmick eShop

For us as a shoe brand the perfect tool for managing and analysing returns. Especially the smooth process of managing exchanges will help to keep our customers happy. Onboarding was easy, customer support is great.


This app has made our exchange/return process much smoother and easier for customers and staff! Great customer support too.

Developer reply

July 28, 2021

We are so glad to have you onboard!

Thanks so much for taking the time and effort to leave a review. It’s wonderful to know we can help your store with its returns.

We'll make sure to let everyone on the support team know ❤️ You put a big smile on their faces all the way from Australia!

lala Berlin

Great app for handling returns, but also amazing customer service! Would recommend the app to everyone.

Parisienne et Alors

The support was very helpful as we request a new feature and it works perfectly. This new fonctionality really facilitate our day to day tasks in terms of exchange procedure.


We have been using Rich Returns for about a year and we are really happy about it. It's not too expensive and it has all the features we need to run a medium big Shopify store. I would recommend this app!


Rich Returns has simplified our returns process. Its easy to set up & use and looks great. Good support!

It's Juliet

We used a few return apps before landing at Rich Returns and I reallllllly like the customizability of this platform as well as the support!!! Could use a feature, but they're on it and I really like how we can upgrade and control our returns, charge restocking fees, receive photos from returns, and more. Great app, highly recco! Works great.