The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Saint and Sofia UK
We have been using Rich Returns for just under 2 years and find the portal very efficient both for CS agents and our customers. The team has always been on hand to offer quick support and is receptive to optimisation and suggestions we have given!
This app has been really great so far. Compared to other return apps it is a very reasonable price and we have also have had great help from their support team figuring out a problem with generating return labels as opposed to regular labels. Great customer service.
We finally found an app that would allow us to modify the process exactly as we need it. Customer support has also been quick and helpful.
A good way for us to do return and also get customer return data that we can analyse to improve our products for the future. Their customer support team has been very helpful as well.
Máscara De Látex
Great app very helpful. But what really want to recommend it's the quickly and excellent customer service. Andre responded to my ticket very fast and very kindly, and Laura has been following up and she's so kind and so efficient. Congrats!!
Good app. Suggested a change that would make things much better. They accepted the feedback, made the change and showed me how to utilize it. Great support from Laura.
For us as a shoe brand the perfect tool for managing and analysing returns. Especially the smooth process of managing exchanges will help to keep our customers happy. Onboarding was easy, customer support is great.
This app has made our exchange/return process much smoother and easier for customers and staff! Great customer support too.
We are so glad to have you onboard!
Thanks so much for taking the time and effort to leave a review. It’s wonderful to know we can help your store with its returns.
We'll make sure to let everyone on the support team know ❤️ You put a big smile on their faces all the way from Australia!
Great app for handling returns, but also amazing customer service! Would recommend the app to everyone.
Parisienne et Alors
The support was very helpful as we request a new feature and it works perfectly. This new fonctionality really facilitate our day to day tasks in terms of exchange procedure.