Rich Returns

A complete Shopify returns and exchanges solution for Shopify & Shopify Plus - The Power of a great Post Purchase Experience & Customer Service

Rich Returns is a fully-featured Shopify returns app that enables small and large brands to automatically process returns, exchanges and refunds for their store through their branded returns portal while maximizing profits. Shopify and Shopify Plus merchants use our easy returns management plugin to automate returns, improve customer satisfaction, boost trust and create a positive return and exchange post-purchase experience. Customers can request a return or exchange in just a few clicks. It’s easy to get started today with extensive documentation and responsive Support right at your side.

Easy Returns & RMAs

• Perfect for returns management: Save time and money by tracking and managing all your product returns, product exchanges, refunds and RMA requests in one central dashboard
• Offer exchanges, store credit and refunds on your own terms. Auto-approve returns
• Keep your customers in the loop with automated email notifications
• Return window based on delivery date
• Customer photo uploads
• Set ineligible products
• Multi-Language

Exchange for another variant or entirely different product

• Offer instant variant exchanges based on your live inventory
• Offer exchanges for all items within your Shopify collections based on smart rules
• Create Exchange Orders in Shopify directly from Rich Returns to save time

Analytics & Business intelligence

• Detailed Reports like: what are the most common return reasons per variant in the last month?
• CSV Exports
• Public REST API

Fully Customized Returns Portal

• Control the look and feel of your return center: add a logo, background, color and more
• Set a custom domain for your returns portal

Automate Prepaid Shipping Labels using our Return shipping

• Connect with one of our supported Label-Platforms that power 50+ carriers worldwide: USPS, UPS, Fedex, DHL, RoyalMail, Hermes, DPD, Australia Post and many more
• Build a great customer experience by offering Return Labels to ensure the return order process is as seamless as possible
• Generate return labels automatically or upload prepaid labels manually

Data Protection

• Ensure Data Protection & GDPR Compliance for your customers

Shopify Plus & Cross border Returns

• Built to scale. Join some of the fastest growing Shopify Plus merchants around the world.