Rich Returns

Exceptional customer order returns & exchanges

5.0 de 5 estrelas(18 avaliação)

Returns on auto-pilot

Instantly offer a self-service return option to your customers. Free up customer support. Increase customer satisfaction. Yay!

Easy Exchanges

Retain more revenue by offering easy exchanges instead of returning orders with our 1-Click exchanges.

Branded Return Portal

Your own returns and exchanges portal in 5 minutes. Fully customizable to your brand and hosted on our robust platform.


Sobre Rich Returns

WHY RICH RETURNS?

  • Ensure GDPR Compliance with a privacy focused partner based in Germany at your side
  • Our extensive experience with Shopify and Shopify Plus merchants makes us your trusted partner for scaling globally
  • Trusted by some of the fastest growing Shopify stores to deliver a seamless experience for returns and exchanges to their customers
  • Built exclusively for Shopify and Shopify Plus with an easy to use experience in mind. Extensive documentation and responsive Support right at your side

ABOUT THE PRODUCT

Our returns management portal & RMA software automates the customer return journey, allowing your customers to return or exchange items easily. Effectively lower the cost & time spent on returns and revenue lost due to slow returns and a bad customer experience. Retain more revenue by allowing users to exchange items easily. Keep a clear overview of your returns, all in one place.

FEATURES

  • works globally (- not US only -)
  • beautiful branded returns portal for your customers
  • dashboard to manage all your returns
  • variant exchanges (Pro Plan)
  • exchange orders (Premium Plan)
  • exclude products
  • customizable emails
  • custom return-reasons
  • custom return period
  • auto-accept returns
  • analytics dashboard
  • restocking & shipping-label fees
  • Multi-Language & Currency support
  • customer photo uploads & staff review (Add-On)
  • CSV Exports (Pro plan)
  • API Access (Plus Plan)
  • GDPR compliant
  • advanced rules (Premium plan), e.g. multiple return periods
  • optional: create automatic Pre-Paid return labels for your customers through EasyPost, Shippo and ShipStation
  • connect with 50+ carriers around the world through EasyPost, Shippo and ShipStation: USPS, FedEx, UPS, DHL, Canada Post, Deutsche Post, Purolator, Asendia, Australia Post, Hermes & more

SHOPIFY PLUS

Built to scale. You’ll be in good company with other Shopify Plus merchants around the world. Contact us directly for more.

CUSTOM PLANS

Looking for more than our regular plans? Reach out to us for a Custom Plan. These can include access to Shopify’s native Gift Cards, custom branded Subdomains, automatic Customs Forms, custom SLAs, signed DPAs and more.

INTEGRATIONS

Intercom, Shippo, USPS, UPS, ShipStation, EasyPost, 50+ carriers through EasyPost, Shippo and ShipStation

WE GOT YOU COVERED

Rich Returns is an alternative to AfterShip Returns Center, Clicksit Return Center, Returnly Returns Manager, Return Magic, Returns Management System, Bold Returns, Automated RMAs, Exchange it, Loop Returns, Happy Returns, Return Logic, Rebound, Narvar, ZigZag

Search terms - return, exchange, rma, return management, returns management, gdpr, ccpa, dpa, customer support, Returns and warranties, Orders and shipping

Integração com

  • Intercom,
  • Shippo,
  • USPS,
  • UPS,
  • ShipStation,
  • EasyPost

Veja o app em ação

Saiba como o app funciona em uma loja de exemplo.

Ver loja de exemplo

Galeria de mídia

Atendimento

Preço Avaliação gratuita de 7 dias

Ver todas as opções de preço

Standard

$9/mês

$0.5 per extra return

  • Branded returns portal
  • Works internationally
  • Dashboard & basic Analytics
  • 50+ carriers
  • Notifications
  • 20 returns included per month

Pro

$29/mês

$0.5 per extra return

  • All features from STANDARD
  • Variant Exchanges
  • Language customization
  • Business insights: CSV exports
  • 100 returns included per month

Premium

$99/mês

$0.5 per extra return

  • All features from PRO
  • Exchange Orders
  • Advanced Rules (up to 10)
  • Intercom integration
  • Preferred support
  • 400 returns included per month

Plus

$199/mês

$0.5 per extra return. Larger enterprise plans available.

  • All features from PREMIUM
  • Advanced Rules (up to 20)
  • API access
  • Dedicated support
  • 1000 returns included per month

* Todas as cobranças são faturadas em dólar norte-americano (USD). As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

5.0 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.
  • 5 de 5 estrelas
    94% das avaliações são de 5 estrelas
  • 4 de 5 estrelas
    0% das avaliações são de 4 estrelas
    (0)
  • 3 de 5 estrelas
    6% das avaliações são de 3 estrelas
    (1)
  • 2 de 5 estrelas
    0% das avaliações são de 2 estrelas
    (0)
  • 1 de 5 estrelas
    0% das avaliações são de 1 estrelas
    (0)

Avaliações mais recentes

lala Berlin

Great app for handling returns, but also amazing customer service! Would recommend the app to everyone.

Parisienne et Alors

The support was very helpful as we request a new feature and it works perfectly. This new fonctionality really facilitate our day to day tasks in terms of exchange procedure.

Sapatos

We have been using Rich Returns for about a year and we are really happy about it. It's not too expensive and it has all the features we need to run a medium big Shopify store. I would recommend this app!