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Rich Returns

Automate Your Returns and Offer Exchanges for Profit Retention

A partir de $9/mês. Avaliação gratuita de 7 dias. Pode haver cobranças adicionais.

Destaques

  • Velocidade comprovada: nenhum impacto negativo na loja virtual

Seção de chaves-valor

Returns on Auto-Pilot

Create a fully-branded return portal for your customers to quickly process returns and get automated return shipping labels.

Exchanges to Maximize Profit

Turn refunds into exchanges with our 1-Click exchanges option including ability to exchange for other products. Keep customers and profit!

Return Labels & QR-Codes

Use our Shipping Label Integrations to generate automated return shipping labels & QR-codes for a smooth, seamless return shipment process.

Informações do app

Rich Returns

Rich Returns

A powerful returns and exchanges solution for Shopify & Shopify Plus

Rich Returns is a fully-featured Shopify return app that helps small and large brands automatically process returns, exchanges, and refunds for their store through their custom-branded returns portal.

Merchants use our app to automate returns and exchanges, auto-generate return shipping labels, and keep customers informed throughout the entire process

This allows customers to process a return or exchange in just a few clicks, saving you valuable communication time.

It’s easy to get started with lots of documentation, walk-through videos, easy integrations, and responsive customer support to answer all of your questions and help with setup.

Exchanges and Returns Processing

  • Perfect tool for return management: Save time and money by tracking and managing all of your returns, exchanges, refunds, and RMA requests in one central dashboard
  • Flexible Terms: Offer exchanges, store credit, and refunds on your own terms. You can even auto-approve returns.
  • Keep your customers in the loop with automated email notifications
  • Offer a return window based on the initial delivery date
  • Allow customers to upload photos of product damage or issues for easy verification
  • Set ineligible products that can't be returned
  • Multi-Language support: great for international stores who need cross-border return capability (rücksendung and retoure)

Allow Exchanges for another product variant or an entirely different product

  • Offer instant variant exchanges based on your live Shopify inventory
  • Offer exchanges for all items within your Shopify collections based on smart rules
  • App can automatically create exchange orders in your Shopify store directly to save time

Automate Prepaid Shipping Labels Using Our Return Shipping Label Tool

  • Connect one of our supported Shipping Label Platforms that power 50+ carriers worldwide: USPS, UPS, FedEx, DHL, RoyalMail, Hermes, DPD, Australia Post, and many more!
  • Build a great customer experience by offering return labels to ensure the return order process is as smooth as possible
  • Generate return labels automatically using Rich Returns RMA solution or upload prepaid labels manually

Fully Customized Returns Portal

  • Control the look and feel of your return center: add a logo, background, colors, and more
  • Set a custom domain for your returns portal

Analytics & Business Intelligence

  • Access detailed reports such as: What are the most common return reasons per variant in the last month?
  • CSV Exports for off-line analysis
  • Public REST API for deeper integration

We’re always here to help!

Once you install our app, our merchant support team will assist you along the entire setup process so you can get up and running quickly!

Data de lançamento

Integração com

  • Shippo
  • ShipStation
  • EasyPost
  • Klaviyo
  • 85+ Global Carriers
  • Intercom
Rich Returns

Rich Returns

A powerful returns and exchanges solution for Shopify & Shopify Plus

Rich Returns is a fully-featured Shopify return app that helps small and large brands automatically process returns, exchanges, and refunds for their store through their custom-branded returns portal.

Merchants use our app to automate returns and exchanges, auto-generate return shipping labels, and keep customers informed throughout the entire process

This allows customers to process a return or exchange in just a few clicks, saving you valuable communication time.

It’s easy to get started with lots of documentation, walk-through videos, easy integrations, and responsive customer support to answer all of your questions and help with setup.

Exchanges and Returns Processing

  • Perfect tool for return management: Save time and money by tracking and managing all of your returns, exchanges, refunds, and RMA requests in one central dashboard
  • Flexible Terms: Offer exchanges, store credit, and refunds on your own terms. You can even auto-approve returns.
  • Keep your customers in the loop with automated email notifications
  • Offer a return window based on the initial delivery date
  • Allow customers to upload photos of product damage or issues for easy verification
  • Set ineligible products that can't be returned
  • Multi-Language support: great for international stores who need cross-border return capability (rücksendung and retoure)

Allow Exchanges for another product variant or an entirely different product

  • Offer instant variant exchanges based on your live Shopify inventory
  • Offer exchanges for all items within your Shopify collections based on smart rules
  • App can automatically create exchange orders in your Shopify store directly to save time

Automate Prepaid Shipping Labels Using Our Return Shipping Label Tool

  • Connect one of our supported Shipping Label Platforms that power 50+ carriers worldwide: USPS, UPS, FedEx, DHL, RoyalMail, Hermes, DPD, Australia Post, and many more!
  • Build a great customer experience by offering return labels to ensure the return order process is as smooth as possible
  • Generate return labels automatically using Rich Returns RMA solution or upload prepaid labels manually

Fully Customized Returns Portal

  • Control the look and feel of your return center: add a logo, background, colors, and more
  • Set a custom domain for your returns portal

Analytics & Business Intelligence

  • Access detailed reports such as: What are the most common return reasons per variant in the last month?
  • CSV Exports for off-line analysis
  • Public REST API for deeper integration

We’re always here to help!

Once you install our app, our merchant support team will assist you along the entire setup process so you can get up and running quickly!

Data de lançamento

Integração com

  • Shippo
  • ShipStation
  • EasyPost
  • Klaviyo
  • 85+ Global Carriers
  • Intercom

Preços Avaliação gratuita de 7 dias

Ver todas as opções de preço

Standard

$9/mês

Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync

  • 20 monthly returns ($0.5 per extra return)
  • Branded Returns Portal
  • Automated Prepaid Labels
  • Customer Notifications
  • Custom Return Reasons

Pro

$29/mês

Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business

  • 100 monthly returns ($0.5 per extra return)
  • All Standard Features
  • Variant Exchanges
  • Advanced Analytics Dashboard
  • Language Customization

Premium

$99/mês

Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges

  • 400 monthly returns ($0.5 per extra return)
  • All Pro Features
  • Advanced Rules (10 included)
  • Advanced Reports & Trends

Plus

$199/mês

Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience

  • 1000+ monthly returns (larger plans available)
  • All Premium Features
  • Custom Domain
  • International Labels
  • Auto-Tracking
  • API Access
  • Audit Log

* Todas as cobranças são faturadas em USD.
** As cobranças recorrentes, inclusive as baseadas em uso ou mensais, são faturadas a cada 30 dias.

Avaliações

4.7 de 5 estrelas

A avaliação geral reflete o estado atual do app. Embora considere todas as avaliações do app, ela prioriza as mais recentes.

Número por nível de avaliação
  • 92% das avaliações são de 5 estrelas
  • 3% das avaliações são de 4 estrelas
  • 3% das avaliações são de 3 estrelas
  • 0% das avaliações são de 2 estrelas
  • 3% das avaliações são de 1 estrelas

Lista de avaliações

Filtrar e classificar avaliações

  • Anya's Shop

    Local Estados Unidos
    Tempo gasto no app Aproximadamente 2 horas

    Support was really great in answering my questions before installation. I expect we will get a lot of great use in this app. I will update this review after we have used it for a longer period.

  • Brilliant

    Local Estados Unidos
    Tempo gasto no app 6 meses

    Rich Returns provides a relatively quick and easy solution for small businesses. They allow for some customization options which are very helpful, but isn't as fully robust as a full ERP or Order Management System solution. The team is also super helpful and quick to reply when we encounter issues.

  • Tile Club

    Local Estados Unidos
    Tempo gasto no app Mais de 1 ano

    The best app we found for returns. The customer portal and backend settings are very simple to use, professional-looking, and functional. Customer support is responsive, helpful, and kind. One feature I think would be nice to add is if we can set a % restocking fee, rather than a flat dollar amount.

    Resposta do desenvolvedor
    10 de agosto de 2022

    Thank you for the note! We value our customers and will take your feedback like into consideration for our roadmap!

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