Rich Returns

A powerful returns and exchanges solution for Shopify & Shopify Plus

Rich Returns is a fully-featured Shopify return app that helps small and large brands automatically process returns, exchanges, and refunds for their store through their custom-branded returns portal.

Merchants use our app to automate returns and exchanges, auto-generate return shipping labels, and keep customers informed throughout the entire process

This allows customers to process a return or exchange in just a few clicks, saving you valuable communication time.

It’s easy to get started with lots of documentation, walk-through videos, easy integrations, and responsive customer support to answer all of your questions and help with setup.

Exchanges and Returns Processing

• Perfect tool for return management: Save time and money by tracking and managing all of your returns, exchanges, refunds, and RMA requests in one central dashboard
• Flexible Terms: Offer exchanges, store credit, and refunds on your own terms. You can even auto-approve returns.
• Keep your customers in the loop with automated email notifications
• Offer a return window based on the initial delivery date
• Allow customers to upload photos of product damage or issues for easy verification
• Set ineligible products that can't be returned
• Multi-Language support: great for international stores who need cross-border return capability (rücksendung and retoure)

Allow Exchanges for another product variant or an entirely different product

• Offer instant variant exchanges based on your live Shopify inventory
• Offer exchanges for all items within your Shopify collections based on smart rules
• App can automatically create exchange orders in your Shopify store directly to save time

Automate Prepaid Shipping Labels Using Our Return Shipping Label Tool

• Connect one of our supported Shipping Label Platforms that power 50+ carriers worldwide: USPS, UPS, FedEx, DHL, RoyalMail, Hermes, DPD, Australia Post, and many more!
• Build a great customer experience by offering return labels to ensure the return order process is as smooth as possible
• Generate return labels automatically using Rich Returns RMA solution or upload prepaid labels manually

Fully Customized Returns Portal

• Control the look and feel of your return center: add a logo, background, colors, and more
• Set a custom domain for your returns portal

Analytics & Business Intelligence

• Access detailed reports such as: What are the most common return reasons per variant in the last month?
• CSV Exports for off-line analysis
• Public REST API for deeper integration

We’re always here to help!

Once you install our app, our merchant support team will assist you along the entire setup process so you can get up and running quickly!