Rich Returns & Exchanges

Rich Returns & Exchanges

From $19/month. 14-day free trial.
Rating (4.9)
Reviews

About this app

Launched

January 23, 2019

Languages

English

Works with

Shippo, ShipStation, EasyPost, Klaviyo, 85+ Global Carriers, Intercom

Easily automate your customer returns, exchanges, refunds, prepaid return labels, and store credit!

Streamline your returns and exchanges to save valuable time and improve customer satisfaction. Create a custom-branded returns portal that directly integrates with your store & allows customers to quickly process returns and exchanges. You can suggest exchanges instead of returns to recapture potential lost revenue. Automatically generate prepaid return labels from 50+ carriers worldwide. Keep your customers informed throughout the entire returns and exchanges process with automated emails.

Streamline your returns and exchanges to save valuable time and improve customer satisfaction. Create a custom-branded returns portal that directly integrates with your store & allows customers to quickly process returns and exchanges. You can suggest exchanges instead of returns to recapture potential lost revenue. Automatically generate prepaid return labels from 50+ carriers worldwide. Keep your customers informed throughout the entire returns and exchanges process with automated emails. more
  • Self-service, custom-branded return portal to reduce return processing time
  • Automate shipping return labels to make the entire process smooth for customers
  • Set up automated rules to accommodate your return policy and exchange terms
  • Keep your customers updated and happy with automated email notifications
  • Easily integrate into your business processes like ERP, IMS, CRM, & 3PL systems

Pricing

14-day free trial

Standard

$19/month

Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync

  • 10 monthly returns ($1 per extra return)
  • Branded Returns Portal
  • Automated Prepaid Return Labels
  • Customer Notifications
  • Custom Return Reasons

Pro

$39/month

Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business

  • 50 monthly returns ($0.75 per extra return)
  • All Standard Features
  • Variant Exchanges
  • ResolutionHub
  • Analytics
  • Multi-Language Portal
  • CSV Export

Premium

$99/month

Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges

  • 100 monthly returns ($0.5 per extra return)
  • All Pro Features
  • Advanced Rules (10 included)
  • Reports & Trends
  • Auto-Refunds
  • Automatic Exchanges

Plus

$199/month

Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience

  • 500+ monthly returns (scalable)
  • All Premium Features
  • Custom Domain
  • International Labels
  • Auto-Tracking
  • API Access
  • Stripe Integration

Standard

$19/month

Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync

  • 10 monthly returns ($1 per extra return)
  • Branded Returns Portal
  • Automated Prepaid Return Labels
  • Customer Notifications
  • Custom Return Reasons

Pro

$39/month

Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business

  • 50 monthly returns ($0.75 per extra return)
  • All Standard Features
  • Variant Exchanges
  • ResolutionHub
  • Analytics
  • Multi-Language Portal
  • CSV Export

Premium

$99/month

Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges

  • 100 monthly returns ($0.5 per extra return)
  • All Pro Features
  • Advanced Rules (10 included)
  • Reports & Trends
  • Auto-Refunds
  • Automatic Exchanges

Plus

$199/month

Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience

  • 500+ monthly returns (scalable)
  • All Premium Features
  • Custom Domain
  • International Labels
  • Auto-Tracking
  • API Access
  • Stripe Integration

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

70 reviews

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
December 20, 2023

We have only had best experience using the app. Not only that, Andrej from the support is super helpful when we experience any issue. Highly recommended to any merchants who want to take their return game to the next level!

TwoTags
Australia
Over 3 years using the app
Rich Returns & Exchanges replied January 2, 2024

Thank you for your 5 star rating! We're glad to hear that you are having a wonderful experience using the Rich returns app and that Andrej from our support was also very helpful. We're glad that you would recommend us to other merchants who want to take their return game to the next level!

January 4, 2024

Fast and always insightful and helpful responses to any and all queries. I've been using rich returns for years - longer than any other app. They have been unwavering and consistent in their quality and customer support. The product works well and more than meets our needs.

ForTheFit.com
United States
Over 3 years using the app
Rich Returns & Exchanges replied January 31, 2024

Thank you for taking the time to share your experience with Rich Returns. We're delighted to hear that your experience with our product has been enjoyable. We greatly appreciate your kind words about our unwavering quality and customer support. If you ever have any more queries or need assistance, please don't hesitate to reach out. Thank you for choosing Rich Returns!

January 11, 2024

Very easy to use, and customer support is helpful and responsive!

Stunt Puppy
United States
About 4 years using the app
Rich Returns & Exchanges replied February 21, 2024

Thank you for your kind words! We're delighted to hear that you find our app easy to use and that our customer support team has been helpful and responsive. Making your experience seamless and providing prompt assistance are priorities for us. If you ever have additional feedback or questions, please feel free to reach out. We appreciate your support and look forward to continuing to provide you with excellent service!

February 7, 2024

Excellent app and even better customer support! Very easy to set-up and get going and if you have any questions, the team is very responsive and supportive! Highly recommend with no reservations!

Thermo Recovery Wear
United States
Rich Returns & Exchanges replied February 21, 2024

Thank you so much for taking the time to share your positive experience with our app! We're thrilled to hear that you found the set-up process easy and that our customer support team exceeded your expectations. Providing excellent customer support is a top priority for us, and we're glad to know that it made a difference for you. If you ever have any more questions or need assistance in the future, please don't hesitate to reach out. We truly appreciate your recommendation and look forward to continuing to meet your expectations.

September 20, 2023

Great staff, very helpful and friendly (Andrej)

Vesternet
United Kingdom
Almost 4 years using the app
Rich Returns & Exchanges replied September 22, 2023

Thank you for taking the time to leave a review for our returns and exchanges app! Glad to hear that Andrej was very helpful and friendly! Please let us know if there's anything else we can help with.

About this app

Launched

January 23, 2019

Languages

English

Works with

Shippo, ShipStation, EasyPost, Klaviyo, 85+ Global Carriers, Intercom

Built by Rich Returns & Exchanges

About Rich Returns & Exchanges

4.9 average rating

5 years building apps for the Shopify App Store

AppHub LLC, 116 Huntington Avenue, 15th Floor, Boston, MA, 02116, US

Support

Send a message

hello@richcommerce.co

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