Rich Returns

A complete Shopify returns and exchanges solution for Shopify & Shopify Plus

Rich Returns is a fully-featured Shopify return app that enables small and large brands to automatically process returns, exchanges, and refunds for their store through their custom-branded returns portal while maximizing profits.

Merchants use our easy RMA plugin to automate returns and exchanges, improve customer satisfaction, boost trust, and create a positive return and exchange post-purchase experience.

RMA (Return Merchandise Authorization) allows customers to request a return or exchange in just a few clicks, saving you valuable communication time.

It’s easy to get started today with extensive documentation and responsive customer support to answer all of your questions and help with setup.

Easy Returns & RMA

• Perfect tool for return management: Save time and money by tracking and managing all your product returns, product exchanges, refunds, and RMA requests in one central dashboard
• Offer exchanges, store credit and refunds on your own terms. Auto-approve returns
• Keep your customers in the loop with automated email notifications
• Return window based on delivery date
• Allow customer to upload photos of product damage or issues
• Set ineligible products that can't be returned
• Multi-Language support: great for international stores who need cross-border return capability (rücksendung and retoure)

Exchange product for another variant or entirely different product

• Offer instant variant exchanges based on your live inventory
• Offer exchanges for all items within your Shopify collections based on smart rules
• Automatically create exchange orders in your Shopify store directly from Rich Returns to save time

Analytics & Business Intelligence

• Access detailed reports such as: What are the most common return reasons per variant in the last month?
• CSV Exports for off-line analysis
• Public REST API for deeper integration

Fully Customized Returns Portal

• Control the look and feel of your return center: add a logo, background, colors, and more *Set a custom domain for your returns portal

Automate Prepaid Shipping Labels Using Our Return Shipping Label Tool

• Connect with one of our supported Label-Platforms that power 50+ carriers worldwide: USPS, UPS, Fedex, DHL, RoyalMail, Hermes, DPD, Australia Post and many more!
• Build a great customer experience by offering Return Labels to ensure the return order process is as seamless as possible
• Generate return labels automatically using Rich Returns RMA solution or upload prepaid labels manually

Data Protection

• Ensure Data Protection & GDPR Compliance for your customers