Rich Returns

Rich Returns

by Rich Commerce

Exceptional return management software

4.8 of 5 stars(11 reviews)

Returns on auto-pilot

Free up support inquiries by providing a self-service return option to your customers. And the best thing? Customers love it.

Branded portal

Set up in 5 minutes, fully customizable to your brand and hosted on our robust platform. With pricing as flexible as it gets.

Create trust

Issue Pre-Paid return labels for your customers for a seamless experience. Connect with 50+ carriers around the world.

About Rich Returns


World-class support team at your side.


Trusted by the fastest growing Shopify stores to deliver a seamless returns-experience to their customers. In eCommerce since 2006.


We at Rich Commerce strive to bring enterprise grade automation to eCommerce merchants of all sizes. By 2025 we will help 1.000.000 eCommerce merchants to make more money with their existing stores through more efficiency in their processes. With Rich Returns we dramatically lower your time and cost for handling returns while delivering an exceptional returns center experience for your customers. Our returns management portal & RMA software works like magic. Offer your customers an exceptional post-purchase experience.


  • Built exclusively for Shopify and Shopify Plus merchants
  • works globally (- not US only -)
  • Multi-Language & Currency support
  • Create Pre-Paid return labels for your customers
  • Connect with 50+ carriers around the world, including USPS, FedEx, UPS, DHL, Canada Post, Deutsche Post, Purolator, Asendia, Australia Post, Hermes & more (through Shippo and ShipStation)
  • beautiful return portal for your customers
  • customize the portal to your brand
  • dashboard to manage all your returns
  • analytics dashboard
  • exclude products
  • customizable emails
  • custom return-reasons
  • custom return period
  • auto-accept returns
  • restocking & shipping-label fees
  • customer photo uploads (Add-On)
  • CSV Exports (on selected plans)
  • ...and much more
  • using Intercom? Put Rich Returns right into your Intercom-widget
  • GDPR compliant (see below for details - we are privacy freaks)
  • Worldclass support


Our experience with Plus merchants makes us your trusted partner for going global with your brand. Contact us directly for more.


We have been dealing with GDPR before GDPR was even a thing and are more than committed to take data privacy serious. If you require a signed DPA just send us a message and we'll set you up. We are located in Munich (Germany). All our customer's data is hosted in the EU. We select and screen each and every technology partner we use in great detail.


Our team has been in eCommerce since 2006. We went from cutting-edge academic research in e-commerce and mobile-commerce to building massive multichannel online-stores. Since then we are focused on bringing the best tools that helped us scale our business to merchants worldwide. Cheers to a bright future together in the eCommerce space!


Rich Returns is a great native replacement for AfterShip Returns Center, Clicksit Return Center, Returnly Returns Manager, Return Magic, Returns Management System, Bold Returns, Automated RMAs and Returns

Integrates with

  • Intercom,
  • Shippo,
  • USPS,
  • UPS,
  • DHL,
  • ShipStation

See the app in action

Explore how the app works in an example store.

View example store

Media gallery


Pricing 7-day free trial

See all pricing options


$0.5 per extra return

  • 20 returns included per month

  • Dashboard & Analytics

  • Branded returns page

  • Works internationally

  • 50+ carriers

  • Notifications

  • A+ Support



$0.5 per extra return

  • 100 returns included per month

  • All features from STANDARD

  • Language customization

  • Business insights: CSV exports

  • Preferred support



$0.5 per extra return

  • 400 returns included per month

  • All features from PRO

  • Multichannel RMAs

  • Intercom integration

  • Preferred support



$0.5 per extra return

  • 1000 returns included per month

  • All features from PREMIUM

  • Multichannel RMAs

  • API access (coming soon)

  • Dedicated support

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Overall rating
4.8 of 5 stars
Based on 11 reviews

  • 5 of 5 stars
    91% of ratings are 5 stars
  • 4 of 5 stars
    0% of ratings are 4 stars
  • 3 of 5 stars
    9% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    0% of ratings are 1 stars

Most recent reviews

Wonderways UAE

Great app and support team! The founders are awesome and really understand the pain points of e-commerce owners so I am excited to watch this app grow!


This app is a waste of my precious time. Do not use this app if you anticipate connecting directly to your carrier of choice. The dev expects the merchant to configure all six (6) email templates. Ain't nobody got time for that, bra! That' what we pay you for. Pay a company to design and encode beautiful email templates. The mobile UX is poorly formatted and buggy. It's straight-up awkward!

Grace Flowers Co

Very great app, easy to use and they answered within 10mins and made the small language fixes we asked. App works great and the customer service is outstanding!