Rich Returns & Exchanges

Rich Returns & Exchanges

Pricing
From $19/month. Free trial available.
Rating
4.9 (80)

Easily automate your customer returns, exchanges, refunds, prepaid return labels, and store credit!

Streamline your returns and exchanges to save valuable time and improve customer satisfaction. Create a custom-branded returns portal that directly integrates with your store & allows customers to quickly process returns and exchanges. You can suggest exchanges instead of returns to recapture potential lost revenue. Automatically generate prepaid return labels from 100+ carriers worldwide. Keep your customers informed throughout the entire returns and exchanges process with automated emails.

Streamline your returns and exchanges to save valuable time and improve customer satisfaction. Create a custom-branded returns portal that directly integrates with your store & allows customers to quickly process returns and exchanges. You can suggest exchanges instead of returns to recapture potential lost revenue. Automatically generate prepaid return labels from 100+ carriers worldwide. Keep your customers informed throughout the entire returns and exchanges process with automated emails. more
  • Self-service, custom-branded return portal to reduce return processing time
  • Automate shipping return labels to make the entire process smooth for customers
  • Set up automated rules to accommodate your return policy and exchange terms
  • Keep your customers updated and happy with automated email notifications
  • Easily integrate into your business processes like ERP, IMS, CRM, & 3PL systems

Languages

English

Works with

Shippo, ShipStation, EasyPost, Klaviyo, 85+ Global Carriers, Intercom

Return options

Automated refunds, Manual refunds, Exchanges, Gift cards, Store credit, Gift returns

Return management

Automated approvals, Return portal, Custom policies, Return windows, Return reasons, Multi-language, Shipping labels, Return tracking, Email notifications, Custom branding, Refund management, Analytics

Labels and packaging

Label creation, Return labels, Shipping rules, Multi-language, Carrier selection

Managing shipments

Real-time tracking, Email notifications

Pricing

Standard

$19 / month

Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync

  • 10 monthly returns ($1 per extra return)
  • Branded Returns Portal
  • Automated Prepaid Return Labels
  • Customer Notifications
  • Custom Return Reasons

14-day free trial

Pro

$39 / month

Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business

  • 50 monthly returns ($0.75 per extra return)
  • All Standard Features
  • Variant Exchanges
  • ResolutionHub
  • Analytics
  • Multi-Language Portal
  • CSV Export

14-day free trial

Premium

$99 / month

Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges

  • 100 monthly returns ($0.5 per extra return)
  • All Pro Features
  • Advanced Rules (10 included)
  • Reports & Trends
  • Auto-Refunds
  • Automatic Exchanges

14-day free trial

Plus

$199 / month

Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience

  • 500+ monthly returns (scalable)
  • All Premium Features
  • Custom Domain
  • International Labels
  • Auto-Tracking
  • API Access
  • Stripe Integration

14-day free trial

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

Reviews (80)

Overall rating
4.9
Counts per rating level
  • 94% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 1% of ratings are 1 stars
July 25, 2024

Very helpful! Extremely quick to respond. Very knowledgeable and super friendly. I was using a different returns app and I cancelled it. Customer service did not even come close to what I have received here.

falcon park
United States
Almost 4 years using the app
Rich Returns & Exchanges replied September 20, 2024

We take pride in our customer support! Glad to hear you've had a positive experience. Thanks for your review :)

August 8, 2024

We have been extremely satisfied with the quality of the app as well service we have received from Rich Returns. They continuously improve the functionality and capability of the app for an improved customer experience. Additionally they are quick to respond to support requests and are a breeze to work with.

Meindl USA
United States
Almost 4 years using the app
Rich Returns & Exchanges replied September 20, 2024

Love to hear this! Thanks so much.

July 5, 2024

Handles returns very well plus has all the customisations and integrations we need.

Support team have been really impressive. Quick to talk with me and provided solutions to all my questions. Keep doing what you're doing!

Dermalogica UK
United Kingdom
Almost 4 years using the app
Rich Returns & Exchanges replied September 20, 2024

Will do, thank you!

August 16, 2024

Customer support is highly responsive and ensures prompt, friendly communication!

MIZIZI
United States
About 2 years using the app
Rich Returns & Exchanges replied September 20, 2024

We take pride in our support! Thanks for your review.

May 17, 2024

We are a sporting goods company, and Rich Returns has been an amazing addition to our e-commerce store. It has made our return and exchange process so much easier for our customers and team to manage and view reports. RichReturns is user friendly even for those who are not that tech savy. After researching and consulting with other apps we chose RichReturns because they offered the tech support and unique customizations we needed for our store. Andrej, has been exceptional in responding and helping us set up our account and navigate any changes we needed along the way. Highly recommend this for business that want a seamless, customizable, and more efficient way for handling and managing exchanges and returns.

The Kinetic Arm
United States
About 2 months using the app
Rich Returns & Exchanges replied September 20, 2024

Wow, thank you for taking the time to write such a thorough review. We're so glad you've had a positive experience!

Support

Rich Returns & Exchanges can answer any questions you have about Rich Returns & Exchanges.

Developer

Rich Returns & Exchanges

AppHub LLC, 116 Huntington Avenue, 15th Floor, Boston, MA, 02116, US

Launched

January 23, 2019

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