Rich Returns

Automate Your Returns and Offer Exchanges for OTHER Products.

From $9/month. 7-day free trial. Additional charges may apply.

App highlights

  • Speed tested: no impact to your online store

returns, exchanges, rma, exchange, return, rich returns

Key values section

Automate Returns Management

Fully-customizable return portal for your customers. One central dashboard for your team to manage returns and exchanges.

Exchanges for OTHER Products

Turn refunds into exchanges with our 1-Click exchanges including exchanges for other products. Keep sales and make customers happy!

Analytics, Labels & QR-Codes

Gain actionable insights to make better business decisions that directly drive growth. Offer return labels & QR-codes to drive loyalty.

App details

Rich Returns

Rich Returns

A complete Shopify returns and exchanges solution for Shopify & Shopify Plus

Rich Returns is a fully-featured Shopify return app that enables small and large brands to automatically process returns, exchanges, and refunds for their store through their custom-branded returns portal while maximizing profits.

Merchants use our easy RMA plugin to automate returns and exchanges, improve customer satisfaction, boost trust, and create a positive return and exchange post-purchase experience.

RMA (Return Merchandise Authorization) allows customers to request a return or exchange in just a few clicks, saving you valuable communication time.

It’s easy to get started today with extensive documentation and responsive customer support to answer all of your questions and help with setup.

Easy Returns & RMA

  • Perfect tool for return management: Save time and money by tracking and managing all your product returns, product exchanges, refunds, and RMA requests in one central dashboard
  • Offer exchanges, store credit and refunds on your own terms. Auto-approve returns
  • Keep your customers in the loop with automated email notifications
  • Return window based on delivery date
  • Allow customer to upload photos of product damage or issues
  • Set ineligible products that can't be returned
  • Multi-Language support: great for international stores who need cross-border return capability (rücksendung and retoure)

Exchange product for another variant or entirely different product

  • Offer instant variant exchanges based on your live inventory
  • Offer exchanges for all items within your Shopify collections based on smart rules
  • Automatically create exchange orders in your Shopify store directly from Rich Returns to save time

Analytics & Business Intelligence

  • Access detailed reports such as: What are the most common return reasons per variant in the last month?
  • CSV Exports for off-line analysis
  • Public REST API for deeper integration

Fully Customized Returns Portal

  • Control the look and feel of your return center: add a logo, background, colors, and more *Set a custom domain for your returns portal

Automate Prepaid Shipping Labels Using Our Return Shipping Label Tool

  • Connect with one of our supported Label-Platforms that power 50+ carriers worldwide: USPS, UPS, Fedex, DHL, RoyalMail, Hermes, DPD, Australia Post and many more!
  • Build a great customer experience by offering Return Labels to ensure the return order process is as seamless as possible
  • Generate return labels automatically using Rich Returns RMA solution or upload prepaid labels manually

Data Protection

  • Ensure Data Protection & GDPR Compliance for your customers

Launch date

Integrates with

  • Shippo
  • ShipStation
  • EasyPost
  • Klaviyo
  • 85+ Global Carriers
  • Intercom
Rich Returns

Rich Returns

A complete Shopify returns and exchanges solution for Shopify & Shopify Plus

Rich Returns is a fully-featured Shopify return app that enables small and large brands to automatically process returns, exchanges, and refunds for their store through their custom-branded returns portal while maximizing profits.

Merchants use our easy RMA plugin to automate returns and exchanges, improve customer satisfaction, boost trust, and create a positive return and exchange post-purchase experience.

RMA (Return Merchandise Authorization) allows customers to request a return or exchange in just a few clicks, saving you valuable communication time.

It’s easy to get started today with extensive documentation and responsive customer support to answer all of your questions and help with setup.

Easy Returns & RMA

  • Perfect tool for return management: Save time and money by tracking and managing all your product returns, product exchanges, refunds, and RMA requests in one central dashboard
  • Offer exchanges, store credit and refunds on your own terms. Auto-approve returns
  • Keep your customers in the loop with automated email notifications
  • Return window based on delivery date
  • Allow customer to upload photos of product damage or issues
  • Set ineligible products that can't be returned
  • Multi-Language support: great for international stores who need cross-border return capability (rücksendung and retoure)

Exchange product for another variant or entirely different product

  • Offer instant variant exchanges based on your live inventory
  • Offer exchanges for all items within your Shopify collections based on smart rules
  • Automatically create exchange orders in your Shopify store directly from Rich Returns to save time

Analytics & Business Intelligence

  • Access detailed reports such as: What are the most common return reasons per variant in the last month?
  • CSV Exports for off-line analysis
  • Public REST API for deeper integration

Fully Customized Returns Portal

  • Control the look and feel of your return center: add a logo, background, colors, and more *Set a custom domain for your returns portal

Automate Prepaid Shipping Labels Using Our Return Shipping Label Tool

  • Connect with one of our supported Label-Platforms that power 50+ carriers worldwide: USPS, UPS, Fedex, DHL, RoyalMail, Hermes, DPD, Australia Post and many more!
  • Build a great customer experience by offering Return Labels to ensure the return order process is as seamless as possible
  • Generate return labels automatically using Rich Returns RMA solution or upload prepaid labels manually

Data Protection

  • Ensure Data Protection & GDPR Compliance for your customers

Launch date

Integrates with

  • Shippo
  • ShipStation
  • EasyPost
  • Klaviyo
  • 85+ Global Carriers
  • Intercom

Pricing 7-day free trial

See all pricing options

Standard

$9/month

$0.5 per extra return

  • Branded returns portal
  • Customer Notifications
  • 50+ carriers
  • up to 20 returns

Pro

$29/month

$0.5 per extra return

  • Variant Exchanges
  • Analytics Dashboard & CSV exports
  • Language customization
  • up to 100 returns

Premium

$99/month

$0.5 per extra return

  • Variant Exchange Orders
  • Analytics Reports & Trends
  • Advanced Rules (10)
  • Intercom integration
  • up to 400 returns

Plus

$199/month

$0.5 per extra return. Larger enterprise plans available.

  • Exchange for a different item
  • QR-Code Labels (USPS/EasyPost)
  • Custom Domain
  • Tracking
  • API
  • International Labels
  • up to 1000 returns

* All charges are billed in USD.
** Recurring charges, including monthly or usage-based charges, are billed every 30 days.

Reviews

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 92% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars

List of reviews

Filter and sort reviews

  • Tile Club

    Location United States

    The best app we found for returns. The customer portal and backend settings are very simple to use, professional-looking, and functional. Customer support is responsive, helpful, and kind. One feature I think would be nice to add is if we can set a % restocking fee, rather than a flat dollar amount.

  • Northsportz

    Location Canada
    Time spent using app 9 days

    I love this app and the peoples always kind and available to respond your questions beautiful app ! love it

  • Voda Swim

    Location United States
    Time spent using app Over 1 year

    My whole experience with this app has been amazing. They were very quick to respond to any request and fast to implement resolutions. Definitely recommended.

    Developer reply
    July 18, 2022

    We're glad that you're enjoying our platform and the automated returns process! We're building our platform along with our customers and feedback like yours helps us shape it into the product you're using each day.

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