Rich Returns

Rich Returns

From $19/month. 14-day free trial. Additional charges may apply.
Rating (4.9)
Reviews

About this app

Launched

January 23, 2019

Languages

English

Integrates with

Shippo, ShipStation, EasyPost, Klaviyo, 85+ Global Carriers, Intercom

Return app that automates your returns, exchanges, refunds, prepaid return labels, and store credit!

Streamline your returns process to save time and improve customer satisfaction with our automated returns app. Create a custom-branded returns portal that integrates with your store & allows customers to quickly process returns and exchanges. Easily suggest exchanges instead of returns to recapture lost revenue. Automatically generate prepaid return labels from 50+ carriers worldwide. Keep your customers informed throughout the entire returns and exchanges process with automated email updates.

Streamline your returns process to save time and improve customer satisfaction with our automated returns app. Create a custom-branded returns portal that integrates with your store & allows customers to quickly process returns and exchanges. Easily suggest exchanges instead of returns to recapture lost revenue. Automatically generate prepaid return labels from 50+ carriers worldwide. Keep your customers informed throughout the entire returns and exchanges process with automated email updates. more
  • Self-service custom-branded return page to save merchants return processing time
  • Automate shipping return labels to make the entire process smooth for customers
  • Set up automated rules to accommodate your return policy and exchange terms
  • Keep your customers updated and happy with automated email notifications
  • Easily integrate into your business processes like ERP, IMS, CRM, & 3PL systems

Pricing

14-day free trial

Standard

$19/month

Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync

  • 10 monthly returns ($1 per extra return)
  • Branded Returns Portal
  • Automated Prepaid Labels
  • Customer Notifications
  • Custom Return Reasons

Pro

$39/month

Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business

  • 50 monthly returns ($0.75 per extra return)
  • All Standard Features
  • Variant Exchanges
  • Analytics Dashboard
  • Language Customization
  • CSV Export

Premium

$99/month

Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges

  • 100 monthly returns ($0.5 per extra return)
  • All Pro Features
  • Advanced Rules (10 included)
  • Reports & Trends
  • Auto-Refunds
  • Automatic Exchanges

Plus

$199/month

Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience

  • 500+ monthly returns (larger plans available)
  • All Premium Features
  • Custom Domain
  • International Labels
  • Auto-Tracking
  • API Access
  • Audit Log

Standard

$19/month

Our Standard Plan also includes popular integrations (Intercom, Klaviyo, and Gorgias), and Shopify Sync

  • 10 monthly returns ($1 per extra return)
  • Branded Returns Portal
  • Automated Prepaid Labels
  • Customer Notifications
  • Custom Return Reasons

Pro

$39/month

Our Pro Plan includes all Standard features, and is perfect for stores who are starting to scale their business

  • 50 monthly returns ($0.75 per extra return)
  • All Standard Features
  • Variant Exchanges
  • Analytics Dashboard
  • Language Customization
  • CSV Export

Premium

$99/month

Our Premium Plan includes all Pro features and more advanced features to automate your returns & exchanges

  • 100 monthly returns ($0.5 per extra return)
  • All Pro Features
  • Advanced Rules (10 included)
  • Reports & Trends
  • Auto-Refunds
  • Automatic Exchanges

Plus

$199/month

Our Plus Plan includes all Premium features, and offers an enterprise solution to enhance your customers’ experience

  • 500+ monthly returns (larger plans available)
  • All Premium Features
  • Custom Domain
  • International Labels
  • Auto-Tracking
  • API Access
  • Audit Log

All charges are billed in USD. Recurring and usage-based charges are billed every 30 days. See all pricing options

58 reviews

Overall rating
4.9
Counts per rating level
  • 93% of ratings are 5 stars
  • 3% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
May 23, 2023

Great ease of use, very available to connect with questions. Looks for solutions. My clients have been very happy with Rich Returns. Its intended growth path looks great!

Raffi Online
United States
Time spent using app: 6 months
Rich Returns & Exchanges replied May 25, 2023

Thank you for the 5-star rating! We really appreciate the kind words about our returns app and level of service. Your clients have been happy with Rich Returns, which makes us very proud. Thank you again for your great review!

May 22, 2023

RICH Returns is a simple yet effective returns solution that meets our every need. We would like to see some more customization options for the "internal" dashboard (i.e. updating columns, filtering returns, etc.). The support team is phenomenal, and always responds to queries in a timely manner. Would reccomend RICH to any customer-oriented teams.

Echelon Fit US
United States
Time spent using app: 2 months
Rich Returns & Exchanges replied May 22, 2023

Thank you so much for your 5 star review! We are truly grateful for your kind words and thrilled to hear that RICH Returns was able to meet your every need. We also appreciate your feedback/suggestions about the internal dashboard and the great support team. Thank you again!

Edited May 12, 2023

Très bonne application pour les retours et les échanges. Ils sont à l’écoute de leurs clients et il nous réponde rapidement pour nos questions.
Very good application for returns and exchanges. They listen to their customers and respond quickly to our questions.

Sportive Plus
Canada
Time spent using app: 8 days
Rich Returns & Exchanges replied May 12, 2023

Thank you so much for your 5 star rating! We are thrilled to hear that you have had a great experience with our returns and exchanges app. We appreciate that you recognize our high level of customer service!

About this app

Launched

January 23, 2019

Languages

English

Integrates with

Shippo, ShipStation, EasyPost, Klaviyo, 85+ Global Carriers, Intercom

Built by Rich Returns & Exchanges

About Rich Returns & Exchanges

4.9 average rating

4 years building apps for the Shopify App Store

Support

Send a message

hello@richcommerce.co

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