Orders and shipping | Customer support
Rich Returns

Rich Returns

by Rich Commerce

Exceptional return management software

4.9 of 5 stars(24 reviews)
From $9/month. 7-day free trial. Additional charges may apply.
Add app

Returns on auto-pilot

Free up support inquiries by providing a self-service return option to your customers. And the best thing? Customers love it.

Branded portal

Set up in 5 minutes, fully customizable to your brand and hosted on our robust platform. With pricing as flexible as it gets.

Create trust

Issue Pre-Paid return labels for your customers for a seamless experience. Connect with 50+ carriers around the world.

About Rich Returns

RESPONSIVE, GLOBAL SUPPORT

World-class support team at your side.

TRUSTWORTHY

Trusted by the fastest growing Shopify stores to deliver a seamless returns-experience to their customers. In eCommerce since 2006.

OUR MISSION

We at Rich Commerce strive to bring enterprise grade automation to eCommerce merchants of all sizes. By 2025 we will help 1.000.000 eCommerce merchants to make more money with their existing stores through more efficiency in their processes. With Rich Returns we dramatically lower your time and cost for handling returns while delivering an exceptional returns center experience for your customers. Our returns management portal & RMA software works like magic. Offer your customers an exceptional post-purchase experience.

FEATURES

  • Built exclusively for Shopify and Shopify Plus merchants
  • works globally (- not US only -)
  • Multi-Language & Currency support
  • Create Pre-Paid return labels for your customers
  • Connect with 50+ carriers around the world through Shippo and ShipStation: USPS, FedEx, UPS, DHL, Canada Post, Deutsche Post, Purolator, Asendia, Australia Post, Hermes & more
  • beautiful branded returns portal for your customers
  • dashboard to manage all your returns
  • analytics dashboard
  • variant exchanges (Pro Plan)
  • exchange orders (Premium Plan)
  • exclude products
  • customizable emails
  • custom return-reasons
  • custom return period
  • auto-accept returns
  • restocking & shipping-label fees
  • customer photo uploads & review (Add-On)
  • CSV Exports (Pro plan)
  • using Intercom? Put Rich Returns right into your Intercom-widget
  • GDPR compliant (see below for details - we are privacy freaks)
  • Worldclass support

SHOPIFY PLUS

Our experience with Plus merchants makes us your trusted partner for going global with your brand. Contact us directly for more.

GDPR

We have been dealing with GDPR before GDPR was even a thing and are more than committed to take data privacy serious. If you require a signed DPA just send us a message and we'll set you up. We are located in Munich (Germany). All our customer data is hosted in the EU. We select and screen each and every technology partner we use in great detail.

ABOUT

Our team has been in eCommerce since 2006. We went from cutting-edge academic research in e-commerce and mobile-commerce to building massive multichannel online-stores. Since then we are focused on bringing the best tools that helped us scale our business to merchants worldwide. Cheers to a bright future together in the eCommerce space!

WE GOT YOU COVERED

Rich Returns is a great native replacement for AfterShip Returns Center, Clicksit Return Center, Returnly Returns Manager, Return Magic, Returns Management System, Bold Returns, Automated RMAs, Exchange it, Loop

Integrates with

  • Intercom,
  • Shippo,
  • USPS,
  • UPS,
  • DHL,
  • ShipStation

See the app in action

Explore how the app works in an example store.

View example store

Media gallery

Support

Pricing 7-day free trial

See all pricing options
Standard

$9/month

$0.5 per extra return

  • Branded returns portal

  • Works internationally

  • Dashboard & basic Analytics

  • 50+ carriers

  • Notifications

  • 20 returns included per month

Pro

$29/month

$0.5 per extra return

  • All features from STANDARD

  • Variant Exchanges

  • Language customization

  • Business insights: CSV exports

  • 100 returns included per month

Premium

$99/month

$0.5 per extra return

  • All features from PRO

  • Exchange Orders

  • Advanced Rules (up to 10)

  • Intercom integration

  • Preferred support

  • 400 returns included per month

Plus

$199/month

$0.5 per extra return. Larger enterprise plans available.

  • All features from PREMIUM

  • Advanced Rules (up to 20)

  • API access

  • Dedicated support

  • 1000 returns included per month

* All charges are billed in USD. Recurring charges, including monthly or usage-based charges, are billed every 30 days.

4.9 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    96% of ratings are 5 stars
    (23)
  • 4 of 5 stars
    0% of ratings are 4 stars
    (0)
  • 3 of 5 stars
    4% of ratings are 3 stars
    (1)
  • 2 of 5 stars
    0% of ratings are 2 stars
    (0)
  • 1 of 5 stars
    0% of ratings are 1 stars
    (0)
View all 24 reviews

Most recent reviews

Wolven

Rating
5 of 5 stars
Posted
May 19, 2020

We're really impressed by Rich Returns and their developer support. We explored 5 other alternative apps beforehand and they were all either way overpriced or lacked the unique functionality that we needed and were not willing to adapt anything for us. Rich Returns has been adding and adjusting features we request within 24 hours. We highly recommend this app.
-@wolven

STIRPARO Lingerie Stylists

Rating
5 of 5 stars
Posted
May 11, 2020

Great app, very easy to install and customize.
I needed something flexible and I found what I was looking for.
Their technical support is a strength, Laura is fantastic, she answers 24/7, always kind, fast and decisive. Any request is handled effectively and competently. This is great, because it allows me to focus on my work and not on the platform.
I am fully satisfied with the choice made.

www.laimer.bz

Rating
5 of 5 stars
Posted
May 4, 2020

Awesome app! it is very easy to use and there are lots of different features available. The customer service is very fast, friendly and helpful.
So even if we had some trouble or missing features, the customer service acted promptly to find a workaround with us immediately or considered to add features in the future.

So by now we just went online with the app, we do not have had the chance to test e.g. the analytics feature by now, but as the rest works perfectly I cannot imagine that there will be any problems. :-)

View all reviews