Overall rating Based on 478 reviews
Inexplicable charges and inability to retrieve invoices to understand how the charges have been calculated despite having zero usage. No thanks.
It's Mark from the Rise team. Thank you for bringing this matter to our attention. Your feedback helps us get better!
Our pricing structure is based on total store orders. You can find all the details here - https://rise-ai.com/pricing. We would be happy to talk with you and understand how to make it clear so this won't happen again.
As our policy is 100% customer satisfaction you are entitled to a full refund.
Please reach us at firstname.lastname@example.org or at +1 646 8786419 so we can talk.
I look forward to hearing from you.
Rachels Promise E Store
7 day free trial than $12.99 monthly for basic plan (20 cards a month & does NOT include your business name) and plans go up to $399.99 a month - Seriously!! This is the most expensive app for gift cards out there.
Oh, the $399.99 a month option cost so much because they allow your name on the card, let you add animation to your gift cards and customized email templates - totally worth $4800.00 a year (sarcasm).
I’m Roy, head of customer success of Rise ai. We’re sorry your experience didn’t match your expectations. However, our pricing structure is very different than what you suggest.
We have a $19/mo Starter plan, which includes all our basic Gift Cards and customizations features
Furthermore, our Premium plan is for merchants who use our automated Loyalty and Rewards program, Bulk Gift Card campaign tool and many more exclusive features.
You’re welcome to take another look and try our app again with our new retention and upsell tools. We’d love to have you back :)
Floral Hardy Of Skippack
The one feature we need (the ability to send a gift card directly to the recipient instead of having the customer forward it) is only available in the subscription plan that costs $69 more per month
I’m Roy, head of customer success of Rise ai. We’re sorry your experience didn’t match your expectations. However, our pricing structure is very different than what you suggest. You can see it here - https://rise-ai.com/pricing
Our “send a Gift Card directly to a recipient” feature is available on all plans. That along with many more new tools, such as our automated Store Credit rewards.
I would appreciate another chance to earn your business, so we can help you to build the perfect gift card and store credit program.
You may reach us anytime at email@example.com or at +1 646 8786419.