Riskified

This is an essential app for any small business. It saves me so much time not needing to contact customers directly trying to guess if I should ship to separate shipping and billing addresses. I work with a lot of stylists who order with the client's credit card info and without this site I would end up having to cancel a lot of orders that are otherwise valid. This has transformed by business.

Fantastic software and service... I can't tell you the peace of mind having this app installed gives you and allows you to accept any size order without fear of a chargeback. We have used Riskified for about 2 years now and have only had to claim 1 chargeback. As promised, Riskified covered the chargeback and it was an incredibly easy process. Easily one of the best apps I have ever used....

I wish there were more stars to give. Support is unbelievably fast and within the first day they verified and prevented fraudulent transactions not caught by standard Shopify verification processes.

Riskified took the guessing game out of orders that could be potentially fraudulent. Since installing Riskified we've been able to get an answer for most orders within 1 hour or so and once the order is approved we're able to ship out the package.

Definitely recommend the Riskified App to any businesses on the Shopify platform!

Randy Elles
Brand Director
www.firststopboardbarn.com

We love it. Resolving a charge back is quick and easy. We like that it only takes a few steps to resolve a charge back. Saves a lot of time and makes it easy for our staff.

Riskified is the BEST tool that has been added to our business in years! Riskified has freed up hours a day and has given us peace of mind. The app is easy to use and the staff are a great pleasure to deal with. Chargebacks are dealt with quickly and without hassle. I would highly recommend this app to anyone running an e-store. A++ for the Riskified team!

Riskified makes it incredibly easy to look into suspicious transactions, and really makes us feel confident in the orders we process.

Great App!

We have been working with the Riskified team for more than a year.
Not once have they let us down.
They always offer 5 star service.
Fast reliable and supportive.

We really dont know, how many times we would be in trouble, if we weren't using Riskified, to avoid all those fraud attempts that regularly hit luxury online stores.

And for all those who wonder, yes they will cover you if and when things go wrong.!

GIANNOPOULOS.GR

I'm getting more concerned using this app now due to an order that was prior approved then being declined after shipment. The app allows for users to update addresses to check to make sure the new address is safe. Well I had an international customer that I couldn't confirm the out of country address so I asked them for another and I input that info just to check with Shopify's shipping label address check to see if that would change the address status and Riskified delined even though I switched back to the original approved address for that order. It makes me wonder how many shipments I've sent out that won't be covered. Now they won't cover their initial approval of the address that I actually shipped to.

amazingly quick with order confirmations
had a chargeback- which they refunded us immediately
amazing customer service