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I haven't been using the app very long as I am new to Shopify but the experience I have had with the app and the customer service team has been next to none, super easy and simple to use great for generating first time customers and the customer service team, are so lovely and happy to help! Pete has been so helpful and patient with me and come back to me to quick!
You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🎉 Cheers, Kevin
Abbie was very responsive & helpful. She was quick to offer help & even offered some additional suggestions. Great service!
We're so excited that you love our services! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin
So far, so good.
We are a new customer - just added Rivo app to our Shopify store this week.
Already we can say that customer support has been amazing.
Web Chat with Pete from Rivo this afternoon - rapid response via chat in the Rivo app.
Pete was super friendly, helpful, polite and efficient.
Thank you to Pete and the team for your support.
Thank you so much for the positive feedback and 5-star review! 🌟 We truly appreciate you choosing our app, and if you ever have any further questions or if we can help along the way, feel free to contact us anytime! Cheers, Kevin
I downloaded the app for a discount for our new members that visit our site. I wanted the branding removed on the pop up, so I started a chat with Abbie. She was OUTSTANDING. I'll be honest, I am skeptical on these chats because you never know who's on the other end. But with her enthusiasm and funny meme's, it made me want to continue the conversation. I am so glad I did because she was able to help me with a few things on my website to make it even better! Thank you Abbie for your exceptional service.
Thank you so much for the wonderful review and thoughtful feedback! 🤩 We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. 🙌 Cheers, Kevin
Super easy to use and fantastic customer service. Had a quick question and Abbie went above and beyond to help me out. 10/10 highly recommend!
You are so wonderful! 🎉Thank you so much for the positive review and for recommending us to the Shopify community! If you ever need anything at all, we are always here for you! Best regards, Kevin
IT IS SO NICE IT IS SO NICE!!!IT IS SO NICE IT IS SO NICE!!!IT IS SO NICE IT IS SO NICE!!!IT IS SO NICE IT IS SO NICE!!!
Support of this app is really great, especially Maria! She went beyond my request to enable the Custom CSS feature. I recommend these guys and the app!
We're so happy to hear that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin
Top customer service! Paul was fast in dealing with my request and very professional. He also added more new features to my account, without me even asking and he even offered me another service for free, also without me asking. So thanks, Paul! :)
We're thrilled you had a great experience with our customer service! Your satisfaction is our main goal. Thanks for your feedback!
- Lea & Rivo Team
Arriane was amazing! She made sure that my concern was addressed and even went beyond what I asked for. Great app, amazing support :)
Thank you so much!
So happy to hear that you had a great experience with our customer support. We greatly appreciate you leaving positive 5-star feedback! If there's anything else we can help you with, please let us know. Our team would be delighted to help you. 😊 Thanks, Kevin
I used this app to create discount popups on my store and increase customer subscriber list for future email marketing. The customer service agent, Pete was of tremendous help with my questions
Thank you so much for your kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. 🍻 Cheers, Kevin