리뷰 (4,653)

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2023년 1월 7일에 편집됨

I am just getting started, but it has been great and user friendly thus far! The assistance I received was good as well.

Thebesthaircare
미국
앱 사용 기간 대략 23시간
답글 TYDAL개 2023년 1월 9일

Thanks so much for choosing our app! We are so grateful for your kind words and 5-star review! If you have any further questions or experience issues along the way, please let us know. Our team here at Rivo is always ready to help you. 🎉 Cheers, Kevin

2024년 6월 30일

Setting up was very easy and help via chat was excellent, really impressed.

My Store
영국
앱 사용 기간 25분
답글 TYDAL개 2024년 7월 1일

So glad you found the setup easy and our chat support helpful! Thanks for the great feedback! If you need anything, just let us know.
- Kevin & TYDAL Team

2022년 12월 2일

awesome customer service with great personality . was very helpful and fast ............................

Golden Desert
미국
앱 사용 기간 대략 23시간
답글 TYDAL개 2022년 12월 4일

Thank you so much for the 5-stars! 🌟 Cheers, Kevin

2022년 1월 13일에 편집됨

Just installed the app, learning how it works, the customer support is great, fast response, very professional

Thenetjeweler
캐나다
앱 사용 기간 대략 22시간
답글 TYDAL개 2022년 1월 14일

Wonderful! 🙌 Thanks so much for choosing our app and sharing the positive feedback! If any questions come up or if we can help along the way, feel free to reach out to us anytime. All the best, Kevin

2022년 12월 6일

I am new to the app, but so far it looks great. The customer service is impeccable and Pete was uber-responsive and addressed my questions and suggested helpful improvements. Thank you, Pete!

AGHORI
미국
앱 사용 기간 대략 22시간
답글 TYDAL개 2022년 12월 6일

Thank you so much for choosing our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Our team will be delighted to assist you. ✨ Best wishes, Kevin

2022년 8월 5일

This app is very great and I really recommend it. The customer service is excellent and Alex is brilliant. Thank you very much for everything.

KIDICHOU
프랑스
앱 사용 기간 대략 22시간
답글 TYDAL개 2022년 8월 5일

So thrilled that you love our app and services! 🙌 Thank you for the wonderful review, and we truly appreciate you helping to share the word about us! Cheers 🥃 to success to you and your business! Best wishes, Kevin

2023년 10월 23일

Customer support response, on a Sunday to boot, was amazing - a hard find. Really helpful. The CSS coding option is great, made some tweaks to mobile vs desktop appearances I wanted and even converted popup to straight promo message popup. Hope they add multiple popups in the future. Maybe 2-3. The team are seriously customer focused. Pete and Paul. Thank you!

MADE 4 FANS
미국
앱 사용 기간 대략 22시간
답글 TYDAL개 2023년 10월 25일

Thanks for your lovely review! Happy to hear you found our support team helpful and enjoyed the app's features. We appreciate your suggestion on multiple popups. Thanks again!
- Lea & Rivo Team

2022년 6월 25일

The app is very useful and the attendant Vicky is very kind. Give her a raise. I'm glad there are people like that. :)

maestrobr
브라질
앱 사용 기간 대략 22시간
답글 TYDAL개 2022년 6월 27일

We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed! Thanks, Kevin

2023년 7월 21일

First and foremost, Arianne (customer support) was amazing and extremely helpful.

I am updating my initial positive review. I had said this app was great value and everything, but, after spending 3 hours customizing it with CSS and setting everything up I learned that this pop up WILL NOT work with Shopify email marketing. So if you want your customers to be sent a welcome series email or a discount via email, you'll need to find another app.

This is pretty stupid considering 99.9% of people that are going to want to use this app, are also going to want their emails to be sent to the new subscriber. Really dumb. What's the point of even collecting the email if they aren't going to get the most important emails which introduce the brand and create a first time customer.

They will reply to this review saying there are ways to make these emails send, but if you look into this work around of theirs it will only send the emails to customers that have never interacted with your store before. So if you have customers that made purchases before but never subscribed, if they enter their email address they will not get the emails. And, any other combination of interactions that would 'create a customer' within Shopify, none of these customers will be sent the emails.

Rivo. This makes no sense. This is as bad as when your loyalty program didn't have a dedicated page. But you fixed that. Let me know when you fix this and I'll be back.

Sauce Warehouse
미국
앱 사용 기간 대략 22시간
답글 TYDAL개 2023년 7월 22일

Hey there,

James here from Rivo. Just caught up on your conversation with Arianne from Support.

We don't have email sending built in natively, but there's a way to do it with Shopify Flow, as outlined here, but it does require a workaround: https://feedback.rivo.io/marketing/p/integration-with-shopify-email-automations

Let's solve this together. Can you schedule some time with me next week and we'll set this up personally for you?

https://calendly.com/james-rivo/30

Cheers,
James

2022년 5월 18일

Best! Thanks for being so helpful and for such a fast response! Recommend for beginners like me! have a good one!

thepetmily
뉴질랜드
앱 사용 기간 대략 22시간
답글 TYDAL개 2022년 5월 18일

Thank you so much for using our app! 🤩 We love helping small businesses and we are so excited to be able to help contribute to you and your business's success. Best wishes, Kevin