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Quick response and great app! Already recomendated to my peers. The staff helped me with everything!
Thank you so much for your kind review! We're glad to hear that you had a great experience with our app and that our team was able to assist you. We appreciate your recommendation and look forward to serving you in the future! 😀👍 - Lea, Rivo Support Manager
Betty was great and helped with everything I needed. She was prompt and kind. The app itself is quite easy to use and intuitive. :)
Glad you are happy with our app and customer service! Thank you so much for the positive feedback and review! 🌟Best wishes, Kevin
Love this app and the support received (Pete is great!). The amount of features you get for free is amazing. Highly recommended!
You are so wonderful! 🎉Thank you so much for the positive review and for recommending us to the Shopify community! If you ever need anything at all, we are always here for you! Best wishes, Kevin
Super easy and friendly customer service! Wouldn't want to switch to anything else. Shout out to Pete for being amazing throughout the whole experience.
Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin
Easy to use, would benefit from more customisable options. The customer service is great and very helpful.
You are so awesome! Thank you so much for the 5-Stars! 🌟 Best regards, Kevin
First and foremost, Arianne (customer support) was amazing and extremely helpful.
I am updating my initial positive review. I had said this app was great value and everything, but, after spending 3 hours customizing it with CSS and setting everything up I learned that this pop up WILL NOT work with Shopify email marketing. So if you want your customers to be sent a welcome series email or a discount via email, you'll need to find another app.
This is pretty stupid considering 99.9% of people that are going to want to use this app, are also going to want their emails to be sent to the new subscriber. Really dumb. What's the point of even collecting the email if they aren't going to get the most important emails which introduce the brand and create a first time customer.
They will reply to this review saying there are ways to make these emails send, but if you look into this work around of theirs it will only send the emails to customers that have never interacted with your store before. So if you have customers that made purchases before but never subscribed, if they enter their email address they will not get the emails. And, any other combination of interactions that would 'create a customer' within Shopify, none of these customers will be sent the emails.
Rivo. This makes no sense. This is as bad as when your loyalty program didn't have a dedicated page. But you fixed that. Let me know when you fix this and I'll be back.
Hey there,
James here from Rivo. Just caught up on your conversation with Arianne from Support.
We don't have email sending built in natively, but there's a way to do it with Shopify Flow, as outlined here, but it does require a workaround: https://feedback.rivo.io/marketing/p/integration-with-shopify-email-automations
Let's solve this together. Can you schedule some time with me next week and we'll set this up personally for you?
https://calendly.com/james-rivo/30
Cheers,
James
Paul was extremely helpful when I chatted with him after first downloading the app! He even made suggestions for me for my site that I was totally unaware of. Above and beyond customer service-- he answered all of my questions with knowledge, expertise and even links to supporting articles.
Thanks a bunch for the awesome review! We're thrilled to hear you had such a great experience with our app and support team.😊 We're always here to help you out and provide those extra tips. Let us know if you need anything else! 🙌 - Lea, Rivo Support Manager
I used this app to create pop-up email incentives for my customers. I had a few questions about how to get everything up and running, so I spoke with Abbie from the support team. She was super helpful, supportive, and kind. 10/10 would recommend this app for anyone looking to include email popups in their store!
We appreciate you using our app and are so glad you are satisfied with our customer service! Thank you so much for your kind words and for recommending us to the Shopify community! If you ever need further help along the way, just let us know. 🙌 All the best, Kevin
Using the app for the first time, needed some quick adjustments, contacted support via chat and had the most efficient and pleasant experience. And some giggles too (the support person had a sweet sense of humor and made great use of cute funny GIFs. I needed the laughs!). Super happy customer so far.
We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin
I just dealt with Paul from Rivo, he was quick and efficient and gave me a couple of extra tips that will help me out. Thank you!
Thanks so much for 5-stars! 🌟 We're so pleased that you like our support! Your review means the world to us, and are always happy to help in any way we can and are available anytime.
All the best, Kevin