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Jel was *very* friendly & also helpful (two distinct things, as you know!). Two thumbs up for her!
As for the app, I'm a bit disappointed to find I have to bust out the (nearly non-existent) CSS skills in order to have some of the customization that's built in to other Shopify popup apps. Then again, beggars can't be choosers (when using free tools, no less!)...so there's that! (C:
Thank you for sharing your feedback on the app. We value your insights and want to let you know that we are constantly working on making improvements to enhance your experience. In addition, we have a lot of helpful CSS tips available on our help site at this link: https://help.rivo.io/en/collections/3690708-customizing-the-popup-using-css
Please feel free to reach out if there is anything else we can do to further enhance your experience. We're here to help!
Cheers,
Lea
Super easy to use, especially for someone that is not tech savvy. Their online chat staff are super helpful, and can help on weekends and late nights. Shoutout to Lance for being super helpful.
Your 5-stars mean the world to us! We are always happy to help in any way we can and are available anytime. 🌟 Thanks, Kevin
I love this app, it was simple to use and Maria helped me with all my initial questions, even gave some tips! Great app!
We're so excited that you love our app! Your praise in your 5-Star review is very much appreciated! 🙌 All the best, Kevin
Yaci was awesome and incredibly helpful with both the app and other Shopify tips and tricks! THANK YOU!
5-Stars! Whoot Whoot! 🎉 We're so thrilled you are happy with our customer service! We're always striving to top your expectations and love the feedback! Much appreciated, Kevin
Thank you so much Yaci for helping me add the CSS option for my pop-up. With humor and helpfulness, it's no wonder this app has 5 stars. Best customer service!
You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. Cheers, Kevin
AMAZING customer service. Ryan helped me immediately and was very kind. Definitely would recommend!!
Wonderful, thanks so much for the 5-star review and for recommending us! 🤩 All the best, Kevin
This customer services is just awesome. Totally recommended. They provide very useful information and make sure you are understanding.
Wonderful, thanks so much for the 5-star review and for recommending us! 🤩 Best regards, Kevin
A fantastic app, very easy to use, looks great, and the customer service from Jel was first class. Big thanks.
Again their customer service is 5 stars but gave it 4 stars do to just installing it. If it pays off and I see an increase of email sign ups I will give it 5 stars. I truly appreciate that this is a free app.
I used this app to help me to offer a quick sign-up option with a discount for my customers. Their customer support and communication is top notch!
We're so glad you're happy with our customer service! Thanks so much for the positive 5-star review! 🌟 Much appreciated, Kevin