TYDAL Popups ‑ Email Pop ups

First and foremost, Arianne (customer support) was amazing and extremely helpful.

I am updating my initial positive review. I had said this app was great value and everything, but, after spending 3 hours customizing it with CSS and setting everything up I learned that this pop up WILL NOT work with Shopify email marketing. So if you want your customers to be sent a welcome series email or a discount via email, you'll need to find another app.

This is pretty stupid considering 99.9% of people that are going to want to use this app, are also going to want their emails to be sent to the new subscriber. Really dumb. What's the point of even collecting the email if they aren't going to get the most important emails which introduce the brand and create a first time customer.

They will reply to this review saying there are ways to make these emails send, but if you look into this work around of theirs it will only send the emails to customers that have never interacted with your store before. So if you have customers that made purchases before but never subscribed, if they enter their email address they will not get the emails. And, any other combination of interactions that would 'create a customer' within Shopify, none of these customers will be sent the emails.

Rivo. This makes no sense. This is as bad as when your loyalty program didn't have a dedicated page. But you fixed that. Let me know when you fix this and I'll be back.

Paul was extremely helpful when I chatted with him after first downloading the app! He even made suggestions for me for my site that I was totally unaware of. Above and beyond customer service-- he answered all of my questions with knowledge, expertise and even links to supporting articles.

I used this app to create pop-up email incentives for my customers. I had a few questions about how to get everything up and running, so I spoke with Abbie from the support team. She was super helpful, supportive, and kind. 10/10 would recommend this app for anyone looking to include email popups in their store!

Using the app for the first time, needed some quick adjustments, contacted support via chat and had the most efficient and pleasant experience. And some giggles too (the support person had a sweet sense of humor and made great use of cute funny GIFs. I needed the laughs!). Super happy customer so far.

I just dealt with Paul from Rivo, he was quick and efficient and gave me a couple of extra tips that will help me out. Thank you!

Big thumbs up for your wizard-level skills with the Email Pop-ups app! ✨ Navigating its quirks was a breeze with you on my side. Here's to fewer pesky email challenges and more high-fives!

Abbie fue amable y muy rápida. Me ayudo con mis dudas, logrando que pueda usar la aplicación de una manera más facil.

Arianne is fantastic! I really appreciate her help and her support. She is super kind and helped me a lot!

So Easy! added the pop up in seconds.
Customer service was also a breeze, they helped me make it even better

Hablar con su soporte al cliente ha sido muy rapido y efectivo. Cualquier idioma y me ha ayudado mucho a solucionar mi problema.
El agente que me ha atendido (Pete) Ha sido muy amable y resolutivo.