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Amazing app and excellent customer service!! I highly recommend if you need to add popups to your website!
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! ✨ Best wishes, Kevin
Ho usato questa app per avere il pop up newsletter email. Volevo togliere il powered by rivo ed ho chiesto aiuto in chat ad Aroll. Risposta in meno di 30 secondi e problema risolto in meno di un minuto. Servizio top.
Grazie mille per aver utilizzato la nostra app! Siamo così felici di essere stati in grado di aiutarti con la tua preoccupazione. Se c'è qualcos'altro di cui hai bisogno, faccelo sapere in qualsiasi momento. Ciao, Kevin
Great customer service right from the getgo. Jel was fantastic and even offered advice to improve my site. Will see how service unfolds, but A+ from the start
Thank you so much for using our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. All the best, Kevin
Jel was *very* friendly & also helpful (two distinct things, as you know!). Two thumbs up for her!
As for the app, I'm a bit disappointed to find I have to bust out the (nearly non-existent) CSS skills in order to have some of the customization that's built in to other Shopify popup apps. Then again, beggars can't be choosers (when using free tools, no less!)...so there's that! (C:
Thank you for sharing your feedback on the app. We value your insights and want to let you know that we are constantly working on making improvements to enhance your experience. In addition, we have a lot of helpful CSS tips available on our help site at this link: https://help.rivo.io/en/collections/3690708-customizing-the-popup-using-css
Please feel free to reach out if there is anything else we can do to further enhance your experience. We're here to help!
Cheers,
Lea
when it comes on to customer service, it's a five star for me! very helpful, thorough and specific. I want to thank Paul for his patience.
Thanks so much for the review, Mounne Candle team! Our goal is to exceed your expectations and would love to hear your feedback on how we could have made your experience a 5-Star review. Just drop us a line anytime, and our team will be delighted to assist you. 😃 Best regards, Kevin
The app seems great but the support team (OMG) especially Mica she's so sweet and kind & also she resolved all my queries and doubts! Thankyou so much Mica & Rivo.❤️
Thanks a ton for your amazing review! So glad to hear that you found our app great. Our support team is always here to help and make your experience smooth. If you need anything else, just let us know!
- Lea & Rivo Team
The customer service is great. Abbie was great!!!!!!!! So glad that I now have this app on my store!!!!!!!!
Thank you for the wonderful review! We are here for you anytime. 😊 Cheers, Kevin
So far it's been great. Does everything that I need it to do and it will add a whole new level to my store. Arianne was great in the support team too, very helpful.
Your kind words are very much appreciated! 🤩 Thank you so much for the positive feedback and 5-star review! All the best, Kevin
I needed a little help with working on the app. I was connected with Abbie, and let me tell you... SHE WAS AMAZING!!!! She was absolutely the best customer support person I have ever spoken to! She was so helpful and, the app itself is amazing too. So much good stuff for FREE! Thank you VIVO!
We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin
The customer service Pete is amazing. He is very kind and enthusiastic.I like this app.I like the Rivo team.
We're so glad to hear that you are satisfied with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. All the best, Kevin