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Paul was extremely helpful when I chatted with him after first downloading the app! He even made suggestions for me for my site that I was totally unaware of. Above and beyond customer service-- he answered all of my questions with knowledge, expertise and even links to supporting articles.
Thanks a bunch for the awesome review! We're thrilled to hear you had such a great experience with our app and support team.😊 We're always here to help you out and provide those extra tips. Let us know if you need anything else! 🙌 - Lea, Rivo Support Manager
Using the app for the first time, needed some quick adjustments, contacted support via chat and had the most efficient and pleasant experience. And some giggles too (the support person had a sweet sense of humor and made great use of cute funny GIFs. I needed the laughs!). Super happy customer so far.
We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime. 😃 Thanks, Kevin
I just dealt with Paul from Rivo, he was quick and efficient and gave me a couple of extra tips that will help me out. Thank you!
Thanks so much for 5-stars! 🌟 We're so pleased that you like our support! Your review means the world to us, and are always happy to help in any way we can and are available anytime.
All the best, Kevin
Abbie fue amable y muy rápida. Me ayudo con mis dudas, logrando que pueda usar la aplicación de una manera más facil.
¡Gracias por la revisión de 5 estrellas! Muy feliz de que haya disfrutado de su interacción con nosotros. ¡Apreciamos mucho que uses la aplicación! 😊 Mis mejores deseos, Kevin
Big thumbs up for your wizard-level skills with the Email Pop-ups app! ✨ Navigating its quirks was a breeze with you on my side. Here's to fewer pesky email challenges and more high-fives!
Thank you so much for the kind words 😊 It was our pleasure to help you navigate through the app. Your support means the world to us.
- Lea & Rivo Team
Arianne is fantastic! I really appreciate her help and her support. She is super kind and helped me a lot!
Wonderful! ✨ Thanks so much for the positive feedback and 5-star review! If there's anything else we can do, please don't hesitate to let us know. Much appreciated, Kevin
So Easy! added the pop up in seconds.
Customer service was also a breeze, they helped me make it even better
Thank you so much for the amazing 5-star review! Means the world to us and we are here for you anytime. 😊 Cheers, Kevin
Hablar con su soporte al cliente ha sido muy rapido y efectivo. Cualquier idioma y me ha ayudado mucho a solucionar mi problema.
El agente que me ha atendido (Pete) Ha sido muy amable y resolutivo.
Me alegra que hayas tenido una experiencia positiva con nuestro equipo de soporte al cliente. Gracias por compartir tu experiencia con nosotros. ¡Que tengas un buen día! - Lea, Rivo Support Manager
This was super easy to install and use. I was expecting an automated chat bot, but I spoke to a real person (Pete) who even made suggestions for how I could improve my store conversions! Very helpful. Wish all help was like this!
Thank you so much for the feedback and 5-Stars! We're so glad you love the setup process and our customer support. 🤩Feel free to reach out to us anytime if you have any questions. We are always happy to help! Much appreciated, Kevin
Customer service is amazing! Love all the features of the app! Made it really easy to create all the page popups I need.
We're so glad that you are happy with our customer service. 🤩 Thanks so much for the 5-stars! If there's anything else we can do along the way, please don't hesitate to let us know. Best regards, Kevin