評價 (4,651)

整體評分
5
各級評分數量
  • 98% 的評分為 5 顆星
  • 2% 的評分為 4 顆星
  • 0% 的評分為 3 顆星
  • 0% 的評分為 2 顆星
  • 0% 的評分為 1 顆星
2022年4月27日

Arianne was available immediately and super friendly! I am still working on setting up my app, but it looks pretty straightforward.

Moulin Fortuné Arizzi
法國
使用應用程式 42分鐘
TYDAL 已回覆 2022年4月27日

Your feedback means the world to us! Thank you so much for the awesome review, and we are here for you anytime! 🙌 Best regards, Kevin

2023年1月10日

This app is super user friendly and was able to create an email pop up very quickly. Also I received chat help within minutes of adding the app!

Davenport House
美國
使用應用程式 42分鐘
TYDAL 已回覆 2023年1月10日

Your kind words are very much appreciated! 🤩 Thank you so much for the positive feedback and 5-star review! All the best, Kevin

2023年1月14日

Paul was so nice and super helpful in getting my widget set up! He was also very quick which is always much appreciated :)

Club Enzo
美國
使用應用程式 42分鐘
TYDAL 已回覆 2023年1月17日

Thank you so much for the amazing 5-star review! Means the world to us and we are here for you anytime. 😊 Cheers, Kevin

2023年5月1日

Paul was very friendly and super helpful and gave us lots of good suggestions! We look forward to using this app

The Decor Room NZ
紐西蘭
使用應用程式 42分鐘
TYDAL 已回覆 2023年5月2日

Thank you so much for the kind words! Happy to hear that Paul was able to provide you with some useful tips. We're excited for you to continue using our app. We're always here to help! - Lea, Rivo Support Manager

2022年10月5日

So far so good. I was able to customize the colors and text very easily. Five stars for customer service : )

One DNA
美國
使用應用程式 42分鐘
TYDAL 已回覆 2022年10月6日

We truly appreciate the 5-Star review! These reviews make our day here. 🙂 Thanks, Kevin

2022年3月9日

Betty was great and helped with everything I needed. She was prompt and kind. The app itself is quite easy to use and intuitive. :)

NOMVDIC Corporation
美國
使用應用程式 42分鐘
TYDAL 已回覆 2022年3月10日

Glad you are happy with our app and customer service! Thank you so much for the positive feedback and review! 🌟Best wishes, Kevin

2022年7月19日

Love this app and the support received (Pete is great!). The amount of features you get for free is amazing. Highly recommended!

The alphabet store
澳洲
使用應用程式 42分鐘
TYDAL 已回覆 2022年7月20日

You are so wonderful! 🎉Thank you so much for the positive review and for recommending us to the Shopify community! If you ever need anything at all, we are always here for you! Best wishes, Kevin

2022年12月9日

Super easy and friendly customer service! Wouldn't want to switch to anything else. Shout out to Pete for being amazing throughout the whole experience.

Breed and Co.
美國
使用應用程式 42分鐘
TYDAL 已回覆 2022年12月12日

Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin

2022年8月28日

Easy to use, would benefit from more customisable options. The customer service is great and very helpful.

FAISAL LATIF
美國
使用應用程式 42分鐘
TYDAL 已回覆 2022年8月30日

You are so awesome! Thank you so much for the 5-Stars! 🌟 Best regards, Kevin

2023年7月21日

First and foremost, Arianne (customer support) was amazing and extremely helpful.

I am updating my initial positive review. I had said this app was great value and everything, but, after spending 3 hours customizing it with CSS and setting everything up I learned that this pop up WILL NOT work with Shopify email marketing. So if you want your customers to be sent a welcome series email or a discount via email, you'll need to find another app.

This is pretty stupid considering 99.9% of people that are going to want to use this app, are also going to want their emails to be sent to the new subscriber. Really dumb. What's the point of even collecting the email if they aren't going to get the most important emails which introduce the brand and create a first time customer.

They will reply to this review saying there are ways to make these emails send, but if you look into this work around of theirs it will only send the emails to customers that have never interacted with your store before. So if you have customers that made purchases before but never subscribed, if they enter their email address they will not get the emails. And, any other combination of interactions that would 'create a customer' within Shopify, none of these customers will be sent the emails.

Rivo. This makes no sense. This is as bad as when your loyalty program didn't have a dedicated page. But you fixed that. Let me know when you fix this and I'll be back.

Sauce Warehouse
美國
使用應用程式 大約22小時
TYDAL 已回覆 2023年7月22日

Hey there,

James here from Rivo. Just caught up on your conversation with Arianne from Support.

We don't have email sending built in natively, but there's a way to do it with Shopify Flow, as outlined here, but it does require a workaround: https://feedback.rivo.io/marketing/p/integration-with-shopify-email-automations

Let's solve this together. Can you schedule some time with me next week and we'll set this up personally for you?

https://calendly.com/james-rivo/30

Cheers,
James