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Great customer service, super user-friendly compared to other loyalty apps. Gives you a sense of peace of mind before launching. I love the fact that they have a separate loyalty management page.
Thrilled you’re loving our user-friendly loyalty app and separate management page! 😊 Thanks for the shoutout to our great customer service—we’re here to keep that peace of mind going!
- Kevin & Rivo Team
The app works well (free program). Support is always helpful. Maybe it's just our customers but not many are becoming members. I'll try some emails and hope for the best.
Glad the free app works well and our support shines! Sorry to hear about low member sign-ups—email campaigns are a great idea. Best of luck, and we’re here for your Shopify growth!
- Kevin & Rivo Team
I would absolutely recommend this app to others! It does take some getting used to, while it is user-friendly, it can still be a bit confusing. But the customer support is top notch and you cannot beat the price! I am very happy with mu decision to switch to Rivo!
Thrilled you’d recommend Rivo! Glad you find it user-friendly, and our top-notch support helped with the learning curve. Thanks for switching—can’t beat that price!
- Kevin & Rivo Team
Recently installed the app so cannot say yet that it works 100% smoothly as need more data but want to say the customer service - Bryan in particular - was very helpful and took me through all my questions. So overall, a very good start !
Great to hear you’re off to a strong start with the app! Thanks for the shoutout—our customer service team’s thrilled to have guided you through your questions. Keep us posted as you gather more data! 😊
- Kevin & Rivo Team
It is a clear application that makes it easier to find everything. In the process, it also came with a widget that was removed with Pete's help, thanks for that Pete. I love the fact that you can send at 6am (CET) in the morning and still have a reply within 5 minutes.
Thank you for the great review! We’re so glad the app’s clarity and quick support have made a difference for you. We’re always here to provide fast assistance, no matter the time – your satisfaction is our priority!
- Kevin & Rivo Team
Pete was very nice and answered my questions quickly. As for the app itself, it's pretty easy to understand with the tutorials and video help included. My only complaint is that the free version feels skimpy. You don't even get to give birthday rewards on the free version. However it is just enough to get a rewards program started and I can still offer a decent amount of ways for customers to earn rewards. Considering the nice support this app has, I still think its a good one to grow with my shop.
Thanks for your honest feedback! We're glad you find the app easy to use and appreciate our support. We're always looking to improve, so your input on the free version is invaluable. 😊
- Kevin & Rivo Team
New to the app but it is great so far. Easy to integrate and I'm excited to offer this program to my clients. My only confusion is that under Ways to Earn there are items listed, some say Upgrade to Unlock but the ones that do not say that are still not usable. Doesn't make sense. Customer service is absolutely amazing. Very genuine, helpful support. Thanks Pete!
We're thrilled you're excited to offer the program to your clients. Regarding the "Upgrade to Unlock" items, it sounds like there might be some features that require an upgrade to be fully functional. Our support team can definitely clarify any confusion you have! We’re so glad to hear you had a positive experience with our customer service – we’re always here to help!
- Kevin & Rivo Team
I’m new to these apps so it wasn’t the easiest to set up for me but Arianne was super helpful and made it really easy to change the settings I needed to alter. Happy so far!
Thanks for sharing your experience! We're so glad our team could make the setup easier for you. Don’t hesitate to reach out if you need any more help – we’re here to make things smooth!
- Kevin & Rivo Team
Works well to serve a purpose, Abbie was very helpful through a troubleshooting process.
Thanks for the feedback! We're glad to hear it served its purpose and that our support was helpful during troubleshooting. If you need anything else, just let us know! 😊
- Kevin & Rivo Team
Brayan a été d'une grande aide! bon support réactif.
Merci pour votre retour ! Nous sommes ravis que notre assistance vous ait été utile. N'hésitez pas à nous contacter à tout moment : nous sommes toujours là pour vous aider !
- Kevin et l'équipe Rivo