Rivo Loyalty & Referrals
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Pete was so amazing and great! He even assisted me with things that I didn't notice that we need to adjust or change.
Thank you for the awesome review! So pleased that you are happy with our service, and we are here for you anytime. 😊 Best regards, Kevin
So far, I love this app! It's been super easy to implement and I already know it'll bring me more sales. Abbie was super super helpful on the chat. She gave me so many good tips for my website even ones unrelated to the app. Thanks Abbie! 10/10 customer service.
We work hard in creating apps that are easy and quick to install but most importantly, skyrocket your sales! 🚀 Thank you so much for the wonderful review! We're so excited to be part of your business growth and success! If you need anything at all, just let us know. 🙌 Cheers, Kevin
This app was really easy to get set up and I really appreciate that there's a forever free plan! As a small biz, sometimes the 14 day trials are just too short to know if it's the right fit, and all the app fees add up fast. Thank you Rivo!
Abbie with customer support started the chat with me shortly after I finished the setup wizard. She quickly answered some of my questions and added a few small bonus features. That small gesture really made my day. I'm already a fan of this app based on the customer support! One of the most fun customer support chats I've had :D
We love helping small businesses and truly appreciate you choosing our app! Thank you so much for the wonderful feedback and 5-star review! Let us know anytime if there's anything else we can help with along the way. Our team would be pleased to assist you. 😊 All the best, Kevin
don't use this app. When I delete it, there's still a pop up on my website. I have to reinstall the app and ask them to delete the pop up. Horrible
Hi Yuan!
This is Lea from Rivo.
Firstly, I'd like to apologize for your experience with the app. It looks like you recently installed the app, and I can see you've reached out, and were able to get in touch with our chat representative but went idle. I'm pleased to inform you that the prompts are no longer appearing in your store. So sorry again for the hiccup here. Uninstalling the app usually takes a while to remove leftover settings and codes within the your theme.
We've sent you an email to reach out and get to the bottom of this problem for you.
Please feel free to contact me back anytime: lea@rivo.io
Cheers,
Lea
John gave me one of the greatest customer support expérience, he was fast and funny, I can't wait to try this app!
Glad you are happy with our customer service. 😊 If there's anything else you need help with, just let us know. Our team is always here to help. All the best, Kevin
Great app. Amazing customer service (specially Abbie). Very helpful customer service. Great deals. highly recommended
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and for recommending us. ✨ Best wishes, Kevin
Trish was amazing. She resolved my issue and while doing so she was friendly, understanding, and went above and beyond. This was first-rate customer service. Definitely am happy I chose this app not only for the features it provides, but for the customer support.
What a wonderful review! This made our day and we are so grateful for Merchants like you! We are always here and happy to help in any way we can. Thanks so much for the positive feedback and review. 😊 Much appreciated, Kevin
I'm enjoying how user friendly it is. I watched the tutorial and it was very helpful. I also had two chats with your customer service reps. The second one was Pete. He went above and beyond to help me. I was tired and working late at night and he was not only helpful but I found him to be very kind and accommodating. He even include some meems that really made the tasks I was working on pleasant. Thank you Pete, youre the best!!
You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. Cheers, Kevin
Great help and quick response by the team. Love the app, really easy to use! Glad for choosing this one.
We are so happy you are enjoying our app and services! Thank you so much for the positive feedback and review! 🌟Best wishes, Kevin
The set up was so easy and simple. Arianne from customer service was quick to respond and help me with all my questions. Very excited to use this app.
Thank you so much for the feedback and 5-Stars! We're so glad you love the app's setup process. 🤩 Feel free to reach out to us anytime if you have any questions. We are always happy to help! All the best, Kevin