Rivo Loyalty & Referrals

Rivo Loyalty & Referrals

Built for Shopify

Rezensionen (2.021)

Gesamtbewertung
4,9
Anzahl pro Bewertungsstufe
  • 96 % der Bewertungen sind 5 Sterne
  • 3 % der Bewertungen sind 4 Sterne
  • 1 % der Bewertungen sind 3 Sterne
  • 0 % der Bewertungen sind 2 Sterne
  • 0 % der Bewertungen sind 1 Sterne
22. April 2024

Dealt with Abbie this evening she was extremely helpful and professional sorting my issue out! Thanks again Abbie

Bean & Brew Co.
Vereinigtes Königreich
10 monate mit der App
Rivo hat geantwortet 24. April 2024

Great to hear that we were able to help you out! Thank you for sharing your positive experience!
- Kevin & Rivo Team

4. Mai 2024

It has been a great experience so far. Customer service has been a really big help and my customers love building points for future rewards.

ATouchByShaDesigns
Vereinigte Staaten
3 monate mit der App
Rivo hat geantwortet 6. Mai 2024

Thanks for sharing! We're thrilled you're enjoying the experience. Delighted to hear our customer service and rewards program are hitting the mark!
- Kevin & Rivo Team

2. April 2024

Makes it impossible to cancel once you subscribe. I've asked them to cancel this subscription for the past month now and I'm still getting charged. Ridiculous business practice. Better options out there.

Miro
Vereinigte Staaten
Mehr als ein jahr mit der App
Rivo hat geantwortet 4. April 2024

Hi Henry,

This is Lea from Rivo. Thank you for bringing this matter to our attention. Upon review, I noticed that your last email was sent a year ago. We reached out to offer an extension to your trial period but did not receive a response from you. Please note that we do not have the capability to cancel or extend subscriptions within our app.

We understand that this falls short of the excellent experience we strive to provide, and we are committed to resolving this issue promptly. We aim to provide the best experience for all our customers.

We want to make things right for you. I've sent you an email to offer additional assistance. You can reach me at lea@rivo.io anytime.

Looking forward hearing back from you.

Best Regards,
Lea

30. Mai 2024

Just getting started on this app, so far I'm very impressed especially with their service. I had a few questions and they not only answered but added value with great suggestions on how to personalize my store!

FarmWise
Vereinigte Staaten
13 tage mit der App
Rivo hat geantwortet 3. Juni 2024

Thrilled you're enjoying the app and our service! We're here to help make your experience awesome. Let us know if you need anything else!
- Kevin & Rivo Team

26. März 2024

Customer Service has been wildly helpful. We're just getting started, but really happy to be working with such an attentive & trustworthy team.

Go Rings
Vereinigte Staaten
6 monate mit der App
Rivo hat geantwortet 28. März 2024

Thrilled you're on board and finding our team helpful! We're just as excited to support you. Here's to a great journey ahead! 🌟
- Kevin & Rivo Team

Bearbeitet am 7. Juni 2024

I have had a great experience with the Rivo Loyalty & Referrals app. The features are robust, and above all of the great features their customer service through chat is second to none. I had the pleasure of working with Jel through chat and I have never before had such responsive, patient and knowledgeable help than with Jel. She is great at her job. A HUGE THUMBS UP! Customer service is very hard to find these days, and Rivo Loyalty & Referrals gets it right! Keep up the great work!

Summer Vine
Vereinigte Staaten
5 tage mit der App
Rivo hat geantwortet 7. Juni 2024

Thank you! So glad you found our chat helpful and understanding. We're always here for you! 😊
- Kevin & Rivo Team

12. Juni 2024

I was fortunate to have Abbie assist me setting up a loyalty and referral program and can't say enough here about the fantastic service I received. The cost of the app can't be beat for what you get. While the free app has everything I need to get started, I opted for the Scale plan with a fully customized landing page and more enhanced options. This plan is still WAY less expensive than the majority of loyalty programs. Plus it is extremely straightforward and easy to use and understand (both from a customer perspective and a user perspective). The landing page was beautifully developed according to my established theme in just a short time. All my questions were answered and I was supported every step of the way. Too bad I can't leave more stars but I can't recommend this app enough.

LightForce Laser Engraving, LLC
Vereinigte Staaten
2 tage mit der App
Rivo hat geantwortet 14. Juni 2024

Thrilled to hear about your positive experience! Thanks for choosing our Scale plan. We're always here to support your growth and make sure you have everything you need. Thanks for the fantastic review!
- Kevin & Rivo Team

28. Februar 2024

Rivo is a great App and I must say, I'm thoroughly impressed! This app has completely exceeded my expectations. Not only is it user-friendly and intuitive, but it also offers a seamless experience from start to finish.

Overall, I can't recommend the Rivo enough. This app has you covered. The team behind Rivo Store has done an excellent job, and I'm excited to continue using the app.

Calvinist Apparel™
Vereinigte Staaten
6 monate mit der App
Rivo hat geantwortet 1. März 2024

Wow, thanks for such amazing feedback! We're over the moon to hear Rivo exceeded your expectations. Your support means the world to us. Enjoy the app!
- Kevin & Rivo Team

21. Mai 2024

Works great and awesome customer service!

Courtside Collectibles
Vereinigte Staaten
Etwa 3 jahre mit der App
Rivo hat geantwortet 23. Mai 2024

Awesome! We're thrilled you're enjoying the app and our service. Thanks for the support! 😊👍
- Kevin & Rivo Team

28. Mai 2024

User freindly application everything works as it should i strongly recommend it. And the support is so helpfull and they know what they are doing. And many thanks to Arianne for all help and the good support.

Honbär
Schweden
12 tage mit der App
Rivo hat geantwortet 30. Mai 2024

Glad you found our app user-friendly and reliable! 🌟 Thanks for recommending us and highlighting our helpful support team! We're here whenever you need us. 😊
- Kevin & Rivo Team