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Lance was very helpful. He helped me activate the features of the app which is running fine currently.
Thank you for the wonderful review! We are here for you anytime. 😊 Best wishes, Kevin
Fantastic Experience. Very Friendly and helpful. As a new user of this app I now feel competent in what I'm doing.
Thank you so much for sharing your experience with us! We're thrilled to hear that our team was able to helpful. We appreciate your support and look forward to serving you again soon! - Lea, Rivo Support Manager
I created my loyalty program in a few minutes only, and when I needed it, I got help from the support team in a minute. Really happy about it
Excellent! 🎵 It's music to our ears that you are happy with our app and customer support! Thanks so much for the 5-stars! 🤩 Best wishes, Kevin
Tried another app before this one and this one is miles better - just easier to navigate.. Thank you James for great onboarding..
Wonderful, thanks so much for choosing our app! Your positive feedback and 5-star review are very much appreciated! 🙌 Cheers, Kevin
So far the app is great and very user friendly. Today was my first time using the app and I needed help with exporting my previous customer's order history. When I reached out for help Arianne went above and beyond. She answered my question very quickly and even offered some very helpful advice about the layout of my website in general . She even provided links on how to edit and improve that feature. As a result my site looks will look more professional. Thank you again Arianne.
Thank you so much for the wonderful review and thoughtful feedback! 🤩 We love helping businesses like yours, and we are so excited to be able to help contribute to you and your business's success. If you ever need anything, we are here for you anytime. Cheers, Kevin
I used this app to add rewards for my clients. Customer service it's great because they give me suggestions and tips.
We greatly appreciate you using our app, and we are happy that you like our app and services! Thanks for the positive review! 🙌 Cheers, Kevin
The app is helping me build a better relationship with existing customers and nuture new leads. Building loyalty is key to the success of my business and this really helps
We love helping Shopify Merchants and we truly appreciate you using our app! 🚀 Thank you so much for the positive feedback and 5-star review! Much appreciated, Kevin
So far, I only have great things to say. Customer service is great. Every rep that I have spoken to has been very friendly and helpful. Would totally reccommed.
What a wonderful review! ✨ We're so thankful for customers like you and are super excited to be able to contribute to you and your business's success! Cheers, Kevin
The app appears to do most things trouble-free. If I subscribed then I would expect refunded transactions to automatically remove points however this is a manual process that people need to be aware of.
Hi r3pro team,
This is James here, Head of Merchant Success at Rivo. Thanks for chatting in to our support team and for your candid app store feedback.
Just wanted to add some color here – I can completely understand for large companies how important it is to have this feature. Auto refunding points and rewards is one of the features our team is working on for the future roadmap.
So right now, we currently have 3 ways to adjust points, which are outlined in this doc below - https://loyalty-docs.rivo.io/en/article/adjusting-customers-points-balances-ctl846/
Although this doesn't solve your problem right away of the auto adjustment, we will keep you up to date as soon as we release this - I've added your vote to this feature request as well so you'll get a notification once we release it!
Cheers,
James
Muy buena atención al cliente! Puedes editar las plantillas para customizarlas como desees, algo que muchas aplicaciones no incluyen. Rivo es fácil de usar para tiendas hispánicas.
¡Muchas gracias por tus comentarios! Estamos encantados de saber que nuestro servicio es de su agrado. Nos esforzamos por ofrecer funciones fáciles de usar para que la experiencia sea aún mejor. ¡Gracias por elegir Rivo! - Lea, Rivo Support Manager