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The app appears to do most things trouble-free. If I subscribed then I would expect refunded transactions to automatically remove points however this is a manual process that people need to be aware of.
Hi r3pro team,
This is James here, Head of Merchant Success at Rivo. Thanks for chatting in to our support team and for your candid app store feedback.
Just wanted to add some color here – I can completely understand for large companies how important it is to have this feature. Auto refunding points and rewards is one of the features our team is working on for the future roadmap.
So right now, we currently have 3 ways to adjust points, which are outlined in this doc below - https://loyalty-docs.rivo.io/en/article/adjusting-customers-points-balances-ctl846/
Although this doesn't solve your problem right away of the auto adjustment, we will keep you up to date as soon as we release this - I've added your vote to this feature request as well so you'll get a notification once we release it!
Cheers,
James
Muy buena atención al cliente! Puedes editar las plantillas para customizarlas como desees, algo que muchas aplicaciones no incluyen. Rivo es fácil de usar para tiendas hispánicas.
¡Muchas gracias por tus comentarios! Estamos encantados de saber que nuestro servicio es de su agrado. Nos esforzamos por ofrecer funciones fáciles de usar para que la experiencia sea aún mejor. ¡Gracias por elegir Rivo! - Lea, Rivo Support Manager
Support went above and beyond to provide excellent service. Would highly recommend as a loyalty program replacement.
Thank you so much for the positive feedback and for recommending us to the community! 🎉 Your 5-stars are much appreciated! Cheers, Kevin
Ive only just started using this app and my experience so far has been really great! The tech support given is also amazing. Shout out to Mica who assisted me and was amazing overall!
We're so happy to see that you had a 5-Star experience! 🌟 We're always striving to help you and your business succeed! Thanks, Kevin
Setup is quick and easy! I'm liking it so far and everything looks great. Customer Support is top tier!
Thank you so much for the feedback and 5-Stars! We're happy you love our customer support and the app's setup process. 🤩 Feel free to reach out to us anytime if you have any further questions. We are always happy to help! All the best, Kevin
Testing out the app. Looks good so far. Ryan from Customer Service was great and helped me solve a few concerns
We are so pleased to know that you are happy with our app and support. If there's anything else we can do, please don't hesitate to let us know. Our team is always here to help. 😊 All the best, Kevin
New to the app and Its rare I say this - The best customer service ever! Paul volunteered suggestions and just rocked. Excited to try this app but so far its a winner already because of the customer service.
So glad to hear you're enjoying our app! 🎉 We're happy to have you onboard. Our team is here to make your experience amazing. If you need anything, just reach out. We're here to help! 🙌
- Lea & Rivo Team
helpful!!!!!!!!!!!!!!!! i recommend it to all of you guys.
why is it have a minimum characters?
ohhhhhh great app
Thanks so much for the 5-Stars and for recommending us to the Shopify community! 🙂 Best regards, Kevin
Fantastic suite of Shopify apps. Lots of features - even on the free plans. We've had nothing but great experiences working with Abby, Jel and James. They're always ready and willing to help. They're quick to respond. And they're super nice. An obviously amazing company culture.
You are amazing! ✨ Thank you so much for your compliments and kind words. We're so grateful to customers like you and greatly appreciate using our app. If you need further assistance along the way, please don't hesitate to let us know. Here at Rivo, keeping our customers happy is our number one priority. Cheers, Kevin
Incredible service from Paul and strong app functions. Settings are easy to understand and use and Paul helped me with many details, really helpful. Will try more Rivo apps soon
We're so happy to see that you had a 5-Star experience! We're always striving to help you and your business succeed!
Cheers, Kevin