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This is a great app with some minor quirks. However, there was always a workaround to do what I wanted. The support team is amazing. Annie, Abbie, Pete did a wonderful job and are quick to respond to any questions or concerns,
We're glad you're enjoying the app and found our support team helpful! Thanks for your great feedback and patience with the quirks. 😊
- Kevin & Rivo Team
Super fast and great support! The app has so much functions and possibilities. Thats great!
Awesome to hear you’re loving the app and our support! Thanks for the great review! 🌟
- Kevin & Rivo Team
Abbie was fast, friendly and went the extra mile. You don’t see that often in service support. Thank you!
Thank you for the kind words! We're so happy to hear our team could go the extra mile for you. 😊
- Kevin & Rivo Team
Great app and easy to navigate. Even with the free features, it's more than capable to start our loyalty program.
The team has been very helpful, professional and quick to assist (Jel has been super helpful and quick to help) with any enquiries and support. Would highly recommend giving this app a go.
Thanks for the high recommendation and kind words! We're glad our app and team have met your needs for starting a loyalty program. We're here to assist anytime!
- Kevin & Rivo Team
Excellent service by Pete who helped guide us through the start up process.
We're happy to hear you had a great setup experience! Thanks for the kind words about our customer service. 😊
- Kevin & Rivo Team
So far the team has been really helpful and quick to respond! Thanks!
Thanks for the kind words! We're so glad to hear our team has been helpful and responsive. We're here whenever you need us! 😊
- Kevin & Rivo Team
Jel and Bryan from customer support was extremely helpful, provided me with lots of information about rivo and most importantly did not try to push by upselling any additional features. Bryan assisted me with some re-branding off the app to help fit into my themes. Life saver great experience on day 1. :)
Thanks so much! We're thrilled to hear our support team could help with your rebranding. We're all about making your experience smooth and stress-free. Cheers to a great start! 😊
- Kevin & Rivo Team
Using Rivo for a referrals progam and so far so good. Had some initial issues testing (due to their fraud detection tools I was unaware of), but was able to get some superb customer service from Jel on the support team. She was kind enough to provide a screen recording to validate that everything was working as expected. Looking forward to seeing this help drive loyalty with our customers and brand!
Thanks for your review! Glad to hear our support team could help you navigate those initial bumps. We're excited to see your loyalty program thrive with Rivo!
- Kevin & Rivo Team
The app is top-notch, and it makes everything so much easier. On top of that, the support team is absolutely incredible, they're responsive, knowledgeable, and always willing to help. Highly recommend
Thanks for the high recommendation! We're thrilled you find the app top-notch and our support team helpful and knowledgeable. We appreciate your feedback and are here to assist anytime!
- Kevin & Rivo Team
It has taken me a little while to get everything set up - not because it's confusing necessarily, but because there are so many awesome things you can do with the app. I did have some initial issues with the integration with Klaviyo and setting things up on that end. But Bryan (with Rivo) helped me out quickly and even created a "test" account to help to make sure it was working from his end! Thank you so much!
Thanks for your patience! We're glad you're enjoying the app's features. Happy to hear our support team could assist you with Klaviyo integration. We're here if you need anything else!
- Kevin & Rivo Team