Rivo: Loyalty Program, Rewards
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Customer service is always quick to respond, anyone we interact with is more than happy to help. Lance was great with what I needed today. The only downside is the free plan doesn't offer much, but it works for what we need right now.
Hey, Lilac Market Headbands team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team would be delighted to assist you!
Best regards, Kevin
It is a clear application that makes it easier to find everything. In the process, it also came with a widget that was removed with Pete's help, thanks for that Pete. I love the fact that you can send at 6am (CET) in the morning and still have a reply within 5 minutes.
Thank you for the great review! We’re so glad the app’s clarity and quick support have made a difference for you. We’re always here to provide fast assistance, no matter the time – your satisfaction is our priority!
- Kevin & Rivo Team
Overall a great app, with terrific customer service. However limited integrations with other apps I use, and getting the functionality I needed, involved being upgraded to levels that were not affordable for me.
Feedback like this helps us consistently improve our customer experiences and gauge what we're doing right and where we can make adjustments. I have sent over your feedback to our product team. Best regards, Kevin
I am new to the app so can't really rate it but the customer service is great and my chat with Arianne was very productive
Hi, The Flying Yogi team! 👋
Just checking in to see how you are liking the app so far. Our goal is for you and all our merchants to have a 5-Star experience so any thoughts, suggestions, questions, or concerns would be awesome! 😊 Please don't hesitate to send us a message. Our team would be delighted to assist you!
Best regards, Kevin
Il supporto è molto valido e disponibile. ho avuto bisogno di qualche chiarimento e l'aiuto ricevuto è stato oltre le aspettative.
App facile ed intuiva, ma per capirne il reale vantaggio dovrò aspettare ancora qualche mese.
Siamo così felici che tu sia soddisfatto della nostra app e dell'assistenza clienti. Se hai domande o problemi lungo il percorso, non esitare a farcelo sapere. Ci piace essere parte della crescita e del successo della tua attività. Ciao, Kevin
New to the app but it is great so far. Easy to integrate and I'm excited to offer this program to my clients. My only confusion is that under Ways to Earn there are items listed, some say Upgrade to Unlock but the ones that do not say that are still not usable. Doesn't make sense. Customer service is absolutely amazing. Very genuine, helpful support. Thanks Pete!
We're thrilled you're excited to offer the program to your clients. Regarding the "Upgrade to Unlock" items, it sounds like there might be some features that require an upgrade to be fully functional. Our support team can definitely clarify any confusion you have! We’re so glad to hear you had a positive experience with our customer service – we’re always here to help!
- Kevin & Rivo Team
I would absolutely recommend this app to others! It does take some getting used to, while it is user-friendly, it can still be a bit confusing. But the customer support is top notch and you cannot beat the price! I am very happy with mu decision to switch to Rivo!
Thrilled you’d recommend Rivo! Glad you find it user-friendly, and our top-notch support helped with the learning curve. Thanks for switching—can’t beat that price!
- Kevin & Rivo Team
Great. Love the on-site option, easy to use, and better than similar priced competitors. Minus one star because it’s a bit clunky to use and force to look the way you want it to. I have to refresh a lot to continue to get the app customizer to display properly on the Shopify back end. Not sure if that’s an app thing or Shopify, but it get frustrating during set up. But other than that, customer service is great and I love it so far.
Thanks for your feedback! We're glad you enjoy our customer support. Sorry to hear about the display issues, we'd love to help solve this. Feel free to reach out to our support team anytime – we're here to help!
- Lea & Rivo Team
This app is good. I use it to increase the number of times my customers return. I got the free version. I will get the paid version as time goes on
Thanks for the review, YOUTime Beauty! 🙂 Is there anything else we could have done to make this a 5-star experience? Feel free to send any feedback to support@boosterapps.com. All the best, Kevin
Brayan a été d'une grande aide! bon support réactif.
Merci pour votre retour ! Nous sommes ravis que notre assistance vous ait été utile. N'hésitez pas à nous contacter à tout moment : nous sommes toujours là pour vous aider !
- Kevin et l'équipe Rivo