Rivo: Loyalty & Referrals
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Avis (2 192)
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(Updated Review 8/12)
Rivo is a great app at an affordable price. We had a hiccup in the past, but they sincerely took ownership of the problem and made it right. Don't pass on Rivo, your customers will thank you.
Hey Brandon,
I'm so sorry for your experience with support. I can see you were waiting a few days for a response. Regarding the actual page load on mobile – I believe this is now resolved.
I sent you over an email to help make things right there.
Cheers,
James
I love this app! I have tested pretty much all the loyalty apps available for Shopify, and this is by far the best. Even better is the awesome customer service. Jel was very helpful today and upgraded my account for free! Now that's service!
So glad to hear that, thank you! We're thrilled you love the app and our service. Enjoy your upgrade! 😊🎉
- Kevin & Rivo Team
The app is very well thought out and everything makes sense and is very well structured. It is a good support for us in building up our customer base. Big thanks also to Paul from the support team who helped us very quickly and in a friendly manner.
We're thrilled to hear the app is helping you build your customer base! A big thanks for your kind words about our support team. Here to help anytime! 😊
- Kevin & Rivo Team
Jel was super helpful and ready to help with various things. I really appreciate your hard work guys and keep it up!!
Thanks so much! We're glad to be helpful and appreciate your kind words. We'll keep working hard to support you!
- Kevin & Rivo Team
Great support and fast response times. Lot of good documentation, some of it does seem to be outdated for the old way that they did landing pages but overall easy to get setup.
Thanks for your feedback! Glad you found setup easy. We’re updating our docs to keep everything current. Appreciate your support!
- Kevin & Rivo Team
Even though Rivo does not support Omnisend for email integrations, Jel was able to provide a work around solution, so I will give that a try. She was very kind.
Glad we could assist promptly! We're always here to help with any issues you encounter. Let us know if you need anything else!
- Kevin & Rivo Team
For sure I dealt with Paul, he was great and responded right away and was very pleasant and great to work with . I hope everyone at least will try them out . They offer a free plan . So I recommend giving them a try
Thrilled to hear you had a positive experience with our support team! Thanks for recommending us—happy to have you on board!
- Kevin & Rivo Team
Paul was very helpful, responsive and friendly. He even suggested additional changes I could make to improve my website totally unprompted. Great service!
Thanks so much for your kind words! We're thrilled about your positive experience and are always here to help. Appreciate your recommendation!
- Kevin & Rivo Team
Amazing setup experience and looking forward to using their app. Customer support very supportive and friendly. Definately would reccomend using Rivo ... :)
Thanks for the great review! We're so glad you had a positive setup experience and are enjoying our app. Your recommendation means the world to us! 😊
- Kevin & Rivo Team
amazing app, amazing customer service. very quick responses. Love it.
Thanks for the kind words! We're so glad you love the app and our quick service. We appreciate your support and are here whenever you need us! 😊
- Kevin & Rivo Team