Rivo Loyalty Rewards Referrals
Répond aux normes de qualité les plus strictes de Shopify en matière de rapidité, de simplicité d’utilisation et de valeur pour les marchands
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I didn't do 5 stars because I'm new to the app and having minor teething issues but finding the customer support very responsive and helpful so definitely give this app a go if you're looking for a reward program addon
Abbie is awesome, super helpful and she worked on my account an also made it vip thank you again!
Thanks so much for the awesome review! 🙌 Best regards, Kevin
Great job! Thanks for the help on the chat. Big help! I appreciate it. I am going to try to work on configuring the setup and get started now.
We're so glad that you had a great experience chatting with us. If there's anything else you need along the way, please don't hesitate to let us know. Our team would be happy to lend our hands anytime. 😃 Thanks, Kevin
The App is amazing & increased our sales.
Pete from the customer service guided me to their whole process & helped me out within a few minutes. Very recommended
We're so glad our app has provided value to you and your store! Thanks so much for the positive review and for recommending us to the Shopify community! 🙌 All the best, Kevin
simple and straightforward to setup. i like the customizable function for better branding. i know this will help to convert and retain customers
Awesome! Thank you so much for the review! 🚀 All the best, Katherine
We are new with Rivo, and haven't launched our website yet but we were extremely happy with customer service, Pete, to be specific, who was as fast as one can be, and extremely helpful with any questions. Very supportive! We are looking forward to successful results with Rivo.
Thank you so much for choosing our app! 🤩 We're so excited to be part of your business growth and success! If you need anything at all, just let us know. Cheers, Kevin
Arianne helped me to make some configurations on my account. So helpful and kind. I am going to switch to a paid version without a doubt when I need it.
Excellent! It's music to our ears that you are happy with our services! Thanks so much for the 5-stars! 🤩 If there's anything else we can do, just let us know. All the best, Kevin
100% recommended. It is clean, neat and easy-to-use :) I loved it
100% recommended. It is clean, neat and easy-to-use :) I loved it
Thanks for the 5-stars and for recommending us. 🍻 Cheers, Kevin
I had to delete this app. My customers are not able to use the rewards on custom invoices. And when I manually use a coupon for my customer, there is absolutely no way to remove the coupon from my customer's account. When I asked about this issue, they told me to just let my customer know that it was already used. Obviously. But then every single time my customer goes in, it still shows their coupon and I now have had to explain to the customer four times that it is the one that we already used. And it is ridiculous that I can't remove that coupon from her account so she isn't asking to use it every time.
Hi Ashley!
James here, Head of Merchant Success at Rivo.
I'm so sorry for the hiccup here using rewards on custom invoices. You're right, the way you are doing it (manually using a coupon) is the best way.
One way to use a discount code on a manual invoice is to go to https://shopify.com/admin/discounts and find the discount associated with the customer for that reward, then use it on their order.
In terms of removing a reward, the best way we can recommend is to disable that code in the Shopify Admin – however I understand that's not ideal - as it will still show in their account! We added your vote to a feature request we have open for this, but you're right I totally agree. We should have this functionality built it – it's on the roadmap for the future and something we plan on implementing soon.
I'm going to pass this feedback along to our product and engineering teams as well. I reached out to you to make things right – please feel free to contact me back anytime: james@rivo.io
Cheers,
James
The app works perfect for my customers and the customer service is outstanding! Harleen was very personable and helpful!
So glad you are happy with our app, and thank you so much for the 5-star review! If any other questions come up or you experience issues along the way, feel free to reach out to us anytime. 🙌 All the best, Kevin