Rivo Loyalty & Referrals
Avis (2 038)
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Install on this app was extremely easy. Quick to setup and I tested it myself first. Customer service checked in and helped me out with a free trial and removing branding (they might do that for everyone but i'm not sure). Since I just downloaded it, I haven't had any experience with customers trying it, but it seems like it will work the way I want it to. Also, it's cool to see that the company is actively listening to merchants wants/needs. There is a section where you can see merchant posted ideas being upvoted/downvoted and they will have a tag for in progress or planned on said ideas.
What a wonderful review! 🤩 We're so grateful for customers like you and are super excited to be able to contribute to you and your business's success. Thank you so much for your kind words and thoughtful feedback! If you ever have further questions or experience issues along the way, just let us know. Our team is always happy to help in any way we can. All the best, Kevin
I just purchased this app and Abbie was super helpful with all of my questions getting set up. So far the experience seems pretty easy and quick -- and anything you can't figure out, Abbie is amazing!! Looking forward to seeing how this all works out, I have high hopes!
Thank you so much for the positive feedback and 5-star review! 🌟 We truly appreciate you choosing our app and are so excited to be able to contribute to you and your business's success. If you ever have further questions or if we can help along the way, feel free to contact us anytime! ✨ Best wishes, Kevin
Abbie was super fast, super helpful and very knowledgeable.
Very good service. I would not hesitate to use the chat service again.
We're so pleased that you had a great experience chatting with us. If you need anything else along the way, please don't hesitate to let us know. Our team will be happy to lend our hands anytime.
😃Thanks, Kevin
Love the app!!! Great features and custom features for a free plan. Pete from chat support was extremely helpful, quick to answer, and very kind! Highly recommend this app.
We're thrilled to hear that you're enjoying our app and that our custom features have been helpful to you. Thank you so much for taking the time to leave such a positive review and for recommending us!
Much appreciated, Kevin
Another great experience with Rivo in just one night. Thank you Abbie for your support and sharing the amazing tip for my store! I feel like every time I contact Rivo I learn something new to enhance my store on areas not necessarily related to services they provide. AMAZING!!! Thank you!!!
Thank you so much for your kind words and review! It's wonderful to hear that our support team was able to help enhance your store. We truly appreciate your business and can't wait to continue to support you on your journey! :) - Lea, Rivo Support Manager
The customer service was very good, the communication was very pleasant and the problem was solved very quickly. I really recommend it. I am a Chinese seller, and I really recommend you to use this.
Your kind words mean the world to us! Thank you so much for the positive feedback and for helping share the word about us! 🤩 Much appreciated, Kevin
Seems to provide more than other apps for the Free version, and the paid versions are cheaper. Looks nice and will be helpful in boosting sales.
We work hard in creating apps that are easy and quick to install but most importantly, boost your sales! 🚀 Thank you so much for the 5-star review! Much appreciated, Kevin
This App can NOT yet reward customers with Gift Cards. It instead gives a discount code so the customer can buy themselfes a voucher and they can then redeem in another purchase. However the friendly support and team is promising to add this and I hope to be able to use this soon. 5 stars if they add this feature.
Thank you for your feedback and for trying Rivo Loyalty! I'm so sorry for not having this feature available yet. As mentioned by our merchant success team, you can still add a gift card as a 'free product' reward in the app, which is a great workaround we've seen other merchants have success with.
Building out the feature to reward customers with gift cards is definitely on the roadmap for release, and I've asked our head of engineering to bump this up in priority as well.
I've added your vote to the feature request and when we release it, we'll reach out and let you know!
Cheers,
James & the team at Rivo :)
I have verified the functionality and it has nice features and works well. Thank you for this free app.
Thanks for the 5-Star review! 🤩Best wishes, Katherine
Quick support and was verified within minutes! I also got an added bonus and received the removal of branding complimentary.
So glad to hear you had a 5-star experience! Thanks so much for the positive review and feedback! 🤩 Best wishes, Kevin