Avis (2 327)
Affiner
-
Par note
Hi, I am not using the app, how can I delete all the data in my site?
Hi ALECRIM.lab team! Please reach out to our customer service via chat for assistance with deleting your site data. We're here to help!
Bon chat with Jel, efficace et gentille !
Je suis ravi d'apprendre que vous avez eu une bonne expérience ! Merci pour vos aimables paroles à propos de notre équipe d'assistance. 😊
- Kevin et l'équipe Rivo
Makes it impossible to cancel once you subscribe. I've asked them to cancel this subscription for the past month now and I'm still getting charged. Ridiculous business practice. Better options out there.
Hi Henry,
This is Lea from Rivo. Thank you for bringing this matter to our attention. Upon review, I noticed that your last email was sent a year ago. We reached out to offer an extension to your trial period but did not receive a response from you. Please note that we do not have the capability to cancel or extend subscriptions within our app.
We understand that this falls short of the excellent experience we strive to provide, and we are committed to resolving this issue promptly. We aim to provide the best experience for all our customers.
We want to make things right for you. I've sent you an email to offer additional assistance. You can reach me at lea@rivo.io anytime.
Looking forward hearing back from you.
Best Regards,
Lea
The app integrates seamlessly into our systems and has helped us to simplify our rewards communications across all platforms. The only thing I wish it could do better is deleting expired rewards that customers have been given/claimed and not used from their front facing profile. They often miss the expiry date and call us claiming their coupon that expired last year is not working.
Support is always quick to respond and answer any questions we have when we have them. I can not recommend this app enough.
Thanks for the positive review and valuable feedback! We're on it to make the rewards experience even smoother. Thrilled to support you and appreciate the recommendation! 🌟
- Kevin & Rivo Team
Abbie has been a great help to me, she not only took care of what I needed done but she also helped me by giving me insight on how to change my businesses Favicon which has nothing to do with Rivo. Abbie is awesome!
So glad our support team went above and beyond for you! We're proud to have her on our team. Thanks for sharing your experience, and we're here if you need more help!
- Kevin & Rivo Team
Not often I take my time to do a review. However the service level of the people behind this app was just phenomenal. Wonderful service all the way and the app seems to work flawlessly.
Thank you so much for taking the time to leave this review! We're thrilled about your phenomenal experience with our service and app. Your feedback is greatly appreciated!
- Kevin & Rivo Team
Customer service is exceptional. Attentive, definitely not bots, and great to interact with. This app keeps expanding its functionality and in the long run that's saving me $ by not needing more apps. Can't recommend Rivo enough!
Thrilled to hear our service and app are hitting the mark for you! Your feedback means the world to us. Thanks for the strong recommendation. Rivo is here for your success! 💪🌟
- Kevin & Rivo Team
I already love this app! Abbie was a great help and delivered more than I can ask for!
We're delighted you're loving the app! Our support team is here to exceed your expectations every time. Enjoy your experience! 😊👍
- Kevin & Rivo Team
INCREDIBLE customer support! I chatted with Pete, at 10:55pm, with urgent requests to embed features into my theme. I was worried it would be too late for someone to help me efficiently. He was timely, professional, and took care of all of my requests either with helpful explanations or by doing it for me (which I greatly appreciated). Highly recommend!!!
Thanks for the shoutout! 🌟 We're here round the clock to assist. Delighted we could meet your needs promptly and professionally. Cheers!
- Kevin & Rivo Team
Jel was very helpful and helped expand my customer limits. She was quick and efficient. I really appreciate her help! Thanks again!
We're thrilled to hear we've helped expand your customer limits! Thanks for the shoutout, we're here for you anytime! 😊🚀
- Kevin & Rivo Team