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Mica was very helpful :)
Our team always strives to give the best service. Thanks for your kind feedback. 😊
- Lea & Rivo Team
The interaction with the customer support was very helpful.
Kevin here from Rivo! Thank you so much for leaving a review - I noticed you gave us 4 stars on the app - just wondering how we can improve your experience with the app from our support team? 🙂 We'd love to hear it! 💓
I used the chat for help. Arianne was very helpful and informative!
Happy to hear our chat support was helpful and informative! Thanks for the feedback. If you have any more questions, we're here to assist you!
- Kevin & Rivo Team
Awesome Help!
So glad to hear we could help! If you have any more questions or need further assistance, just let us know. Thanks for the review!
- Lea & Rivo Team
Very helpful CS
Thanks so much for your kind words! Glad to hear you found our support team helpful. We're always here to assist you! 😊
- Lea & Rivo Team
bummed with how they count orders that don't even use the code as part of the counted sales. Any sales coming from Shopify would count towards the monthly sales. This doesn't make any sense, if a customer doesn't even know about the program they check out bc of an ad- that shouldn't be counted towards the count with the app. I had to uninstall it after installing it and asking support about this. I hope they will change this to reflect on the true sales reflecting the use of Rivo.
Hi Candi,
This is Lea from Rivo! Thank you for taking the time to share your feedback. We're sorry you're not satisfied with your experience with the app.
Our loyalty program, like most others on Shopify, counts all orders as part of the billing structure. This is not specific to just our app but is a common standard to keep things transparent and fair. It ensures pricing aligns with the value businesses receive from the app.
By tracking all orders, we can monitor customer behaviors, even for those who haven't engaged with the loyalty program yet. This insight can support businesses in refining their marketing and engagement actions.
We're continually listening to feedback like yours and striving to improve. We truly hope you'll consider trying Rivo again in the future.
If there's anything else we can do for you, please feel free to reach out to me at lea@rivo.io.
Best Regards,
Lea
super easy to talk to..understood requirements promptly and took necessary actions successfully in no time..very efficient service..thanks
Great to hear our service was a breeze and met your needs swiftly! Thanks for the shout-out! We're here to help anytime.
- Kevin & Rivo Team
Excellent especially the service is great
Thrilled to hear you enjoyed our service! Thanks for the excellent review. We're here whenever you need us! 😊
- Kevin & Rivo Team
Nice
Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂
- Kevin & Rivo Team
Mica is number 1 in customer support 10/10
Thrilled to hear we've delivered top-notch customer support! Thanks for the high praise. We're proud to have her on the team! 😊
- Kevin & Rivo Team