Rivo Loyalty & Referrals
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The interaction with the customer support was very helpful.
Kevin here from Rivo! Thank you so much for leaving a review - I noticed you gave us 4 stars on the app - just wondering how we can improve your experience with the app from our support team? 🙂 We'd love to hear it! 💓
Great. Love the on-site option, easy to use, and better than similar priced competitors. Minus one star because it’s a bit clunky to use and force to look the way you want it to. I have to refresh a lot to continue to get the app customizer to display properly on the Shopify back end. Not sure if that’s an app thing or Shopify, but it get frustrating during set up. But other than that, customer service is great and I love it so far.
Thanks for your feedback! We're glad you enjoy our customer support. Sorry to hear about the display issues, we'd love to help solve this. Feel free to reach out to our support team anytime – we're here to help!
- Lea & Rivo Team
This agent really was a joy to work with and went above and beyond just to help me.
Thrilled to hear you had a great experience! Your kind words mean a lot, and we're always here to help. 😊
- Kevin & Rivo Team
Well, first off, the features of this module are well made, work great and the free plan offers more than you need to get your business up to speed. Plus, whenever you need something more, all you need to do is chat with the customer service and they'll happily unlock extra features for you.
It's all I need and I'm sure it will help my business grow, which in turn will make me very willing to pay for premium features.
That's a job well done, guys, right here!
So happy to hear that you've had a great experience with our app! 🙌 Our team is always ready to assist you and go the extra mile. Thanks for the support! It means the world to us. 💙
- Lea & Rivo Team
awesome
Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂
- Kevin & Rivo Team
Excellent especially the service is great
Thrilled to hear you enjoyed our service! Thanks for the excellent review. We're here whenever you need us! 😊
- Kevin & Rivo Team
Fantastic service! Today was my first time using Rivo. When I reached out for help Arianne went above and beyond. She answered very quickly and offered very helpful advice. She even provided links on how to edit and improve my site. :) Thank you again Arianne! My shop will be way better now. :)
Thank you for the wonderful feedback! We're glad you had a fantastic experience using our app. Our team is dedicated to providing quick responses and helpful advice. 😊 We can't wait to see your store flourish!
- Lea & Rivo Team
Nice
Thank you so much for the review! Feel free to reach out if you need help along the way! 🙂
- Kevin & Rivo Team
Great app and wonderful support
Thank you! We're thrilled you love our app and support. Your feedback means the world to us. Here if you ever need anything!
- Kevin & Rivo Team
bummed with how they count orders that don't even use the code as part of the counted sales. Any sales coming from Shopify would count towards the monthly sales. This doesn't make any sense, if a customer doesn't even know about the program they check out bc of an ad- that shouldn't be counted towards the count with the app. I had to uninstall it after installing it and asking support about this. I hope they will change this to reflect on the true sales reflecting the use of Rivo.
Hi Candi,
This is Lea from Rivo! Thank you for taking the time to share your feedback. We're sorry you're not satisfied with your experience with the app.
Our loyalty program, like most others on Shopify, counts all orders as part of the billing structure. This is not specific to just our app but is a common standard to keep things transparent and fair. It ensures pricing aligns with the value businesses receive from the app.
By tracking all orders, we can monitor customer behaviors, even for those who haven't engaged with the loyalty program yet. This insight can support businesses in refining their marketing and engagement actions.
We're continually listening to feedback like yours and striving to improve. We truly hope you'll consider trying Rivo again in the future.
If there's anything else we can do for you, please feel free to reach out to me at lea@rivo.io.
Best Regards,
Lea